Hilton Hotels in Lake Buena Vista

The amenities were great! The pool area was the best. Be aware that the hotel takes a $100 retainer and charges a resort fee and parking fee for every night you stay. We stayed two nights and had a $125 fee at checkout.

The staff was excellent , very helpful and kind. The hallways smelled a bit musty as well as the room. Maybe the rugs need to be cleaned more often. The hotel appears to be older which accounts for small lower quality upgrades in the room. The upgrades done were somewhat lacking like incomplete paint trim in the restroom which included rough door bottom edging with pealing paint, as well as rust at the bottom of the metal door frames. The shower head was old and outdated and did not function properly for adjustment of different spray options. The restroom fan was loud, pool quality and connected to the light switch so both are on at the same time. This did not allow the light function at late night without the noisy fan. The fan should be replaced with a much quieter better quality type like a Panasonic multi speed. The towels were clean and also had a musty smell. The window covering did not function properly and was difficult to operate. The room light switching was located only at the entrance to the room which was a long hallway before entering the room. An addition set of redundant switches closer to the main room would be a very helpful convenience preventing long trips to the main door for night shut - off or modulation of lighting within the room. Overall I would rate the Hotel based on price and room at 3 or 3.5. However, the staff was very attentive and responsive, the hotel was properly staffed for quick check-in and deserve a rating of 5. General appearance, lobby and common area cleanliness is rated as a 4.5 only because of the musty smell in the hallway walking to the rooms. Sal Castelli Prior NYU Hospitality Adjunct Professor