14 West Laguna Beach

DO NOT STAY HERE. Upon arrival the lady who was checking me in was incredibly rude. She did not have my reservation and wanted me to call to fix it. I showed her all receipts but she said she did not have it in the system and did not want to deal with the issue. We finally resolved the issue and I was extremely polite throughout the process. She then proceeds to put us in the back corner of the hotel where the exit gate did not lock. None of the rooms had proper hotel locks/ deadbolt locks on the doors which I thought was extremely unsafe. We get into the room and the cleanliness was okay but not the best. We leave for dinner and I go to pull out my ID and I realize she never gave it back to me after check in. I understand people make mistakes, and dinner was close, so I walk back to the hotel to get my ID. I did not receive any phone call, text message, or even a knock on my door to give it back. I approached her at the front desk and was barely acknowledged. I tell her she has my ID and she goes to the back and puts it on the counter. She claimed she tried to call me with the number on file but it didn’t work. I double checked the number and it was correct and explained she could’ve called again or texted. She was unapologetic about the whole situation and was dismissive. The next night, my friends and I were staying in the hotel room and we heard someone screaming. We were so terrified hid. We found out it was a domestic dispute. Pay the extra money and stay at a safe plac

The deluxe rooms are OK, it was nice to have a kitchenette. With the "modern" furnishing, though, they are not very comfortable (e.g. metal table and chair). The resort fee is unjustified, since the chairs, umbrellas, and towels at the pool require an extra fee, the parking is offered for a fee, and the continental breakfast might be the worst one I ever had (a couple of cheap pastries, 1-2 bagels, a few slices of bread, coffee and hot water). All these placed by the entrance, not a real breakfast area. Bottom line: not a resort, but with a quite pricey resort fee.

Love the kitchen and location to walk to the beach or check the tidal pools at Heisler Park. Availability of Trolly and bus transportation. Nice area to sit outdoors and enjoy the beautiful weather.

The property was clean and quiet and in a great location close to the center of Laguna Beach. Loved Laguna Beach and would stay here again.

Very disappointed They text me saying I was being too loud when I wasn’t even in the hotel

The price is super reasonable considering how close it is to the beach. The building is old, but clean and the beds were comfortable. Walking distance to everything: beach, supermarket and shopping areas. We’ll stay here again.

The location was great. The beds could have been more comfortable. Doors did not seal very well and there were issues with our TV to where it wasn’t usable. It seemed like we were primarily paying for location over quality of hotel.

The owner of this property sent an email stating they are striving to be a 5-star property. Here are some suggestions to achieve that VERY lofty goal: 1 Fire Tamara at the front desk - she is terrible 2 Hire another Alan at the front desk - he is the only reason we continued with our stay 3 Demolish the “South Building” - the old Holiday Inn is a slum 4 Pay some attention to maintenance for the North Building. We stayed there 5 years ago and there has been a noticeable decline in what was truly a terrific boutique hotel. I sincerely doubt this review will bring about any improvements as it appears the new owner is treating their properties as cash cows and waiting for the right offer to sell the hotels they bought in the area for a profit. In the mean time they will invest nothing and be happy to take your money. So sad.

We love that one of the rooms had a microwave, a stove ,there was a barbecue available for our use.. Potts pans silverware the works! We especially love the front desk Hostess Tamara!!