Sonesta ES Suites Lafayette Airport

Nice and clean got to do laundry whenever! Nice staff and rooms!

I reserved and paid in advance for a room with two queen beds. When I arrived, I was informed that there was a room but it had only one queen bed. My party was two adults and two children. Our option was no room or accept an old rollaway bed. The room itself has nasty, stained carpet and no ice bucket in the room. This made sense once I was informed that there wasn’t an ice machine in the entire hotel. The front of the refrigerator has a rusted and moldy door.

I've never had a worse experience in my life from just all three of the hotel managers. They will scream and holler at you, banging on your door for weekly payment at 10:30 am when check out it is 11, even if you've been there 2.5 months. First two rooms had sewage backed up into shower and they refused to move me even though I had nowhere to use the bathroom overnight. My car was vandalized in the parking lot bc there is NO CAMERAS outside nor in the hallways. The front desk clerk herself told me she caught bed bugs from here bc she's the one washing the sheets and towels. The cleaning ladies I've only seen 5 times NEVER to clean my room, ONLY to ask if I'm staying. I've seen police there 3 times arresting people. People let there huge dogs crap on the side door stoop and was left there for days. The worst customer service process through corporate. I've complained several times they say they will get back within 3 days and NEVER DO. Your better off at Woodsprings across the road. I'm just finding out about them and am moving there currently until closing on my new home.

I'm giving this hotel a one-star only become the manager and his assistant manager are great. The front desk is great with the exception of one female worker that is bipolar, evil, and ugly on the in/outside. This female employee would purposely lock the door next to the handicapped parking and hide my mail. She would tell all the employees and guests business every and anyone. I learned from her that one of the housekeepers was addicted to ***** and to put cameras in my room. Smokers hang out in front of the hotel to find out what you drive and get into your business and try and force their nasty cooking on you. Beware and don't stay at this place! Run and run fast!!!