The Red Lion

Prime Location: The accommodation is centrally located in a historic and picturesque village, making it an ideal base for exploring the area by foot. Many guests appreciated its proximity to local attractions and its charming surroundings.

My daughter and I went on our travels and this time stayed at the delightful Red Lion hotel in Lacock. What a find, right next to the Abbey, which is also a must visit place but the hotel is perfect! It’s old, it has charm and character and even better the staff are warm, welcoming and very friendly. We had a room overlooking one of the side streets and a night you could hear a pin drop! So peaceful and quiet. We had breakfast there both mornings and it was a very good choice of menu for breakfast, had a full English and pancakes on the other day and both are highly recommended. Many stars have stayed at this hotel as Lacock is a famous village for movies and it’s interesting to speak with locals about who they have met over the years. The room we had was lovely, clean and tidy and had tea and coffee making facilities which is always most useful. We would definitely stay here again, it’s well worth a visit!

As a family group of three we arrived at 5.45pm and asked if they were still serving food. Being told yes we were shown to a table and given menus. The restaurant was not that busy. About 15 minutes later a waitress came to the table to ask if we were ready to order. On hearing that we were she said she would go to get a pad. Another 15 minutes later she had not returned. My husband went to the bar to complain and received an apology and was assured someone would come straight over. A further 10 minutes went by and still no one had come to take our order. At this stage after waiting a total of 40 minutes I went to the bar to complain again. I said I was not prepared to wait any longer and we would pay for our drinks and go. A woman behind the bar said " I am just coming to take your order now, I have been dealing with another customer". When I suggested she was 40minutes too late and we should have been a priority as we had been waiting so long she acted as if I were being unreasonable and certainly did not give a meaningful apology. We left and went to The Bell just down the road where the food, prices and customer service were all first class. Always vote with your feet when your custom is not appreciated.