Guest User
December 11, 2022
Very serious! When a customer books with booking, they do so because they feel protected should any impediment occur, they think that the structures are chosen for their seriousness. I booked a triple room at the B&B LIA ROOMS Via Napoli 15 in La Spezia from 7/12/22 to 11/12/22, warning that I could not check in by 18:00 or even by 20:00 even though they had asked me for 20 euros more. We called the manager more than once, who did not answer the phone, canceling the reservation of the room. We notified the booking operators several times who only knew how to tell us "We are sorry". After 10 years of booking with you, the relationship of trust has been damaged, so next time we will turn to the competition. We will spread the news so that other travellers can also be educated.
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