Hotel la Serena Plaza

Excellent value for money, very friendly and helpful staff. Excellent and abundant buffet breakfast, with all the variety of products that can be found in any higher-star hotel. You can see that, although it is a somewhat old hotel, there is love and effort to provide good service at reasonable prices. Just one detail, it does not have elevators, which can be problematic in terms of inclusivity.

It was a terrible experience from the moment of arrival, problems with the reservation, even though there was a record of what was requested via email, old hotel, dirty, with bad smells, locked keys, old, dirty mattresses, with outstanding springs, if you stay here beware I'm sure you will sleep badly!! The only redeemable thing is the pool.

Terrible.. horrible!!! To never come here again even if they gave me the stay!!! They deliver a room late! Nothing works!!! Disgusting cleaning conditions .. They deliver a room with terrible cleanliness .. safe .. telephone .. minibar (which apart from being dirty) none of this works .. furniture with dust stuck to it .. total neglect! Not to mention that when using the shower the faucet and shower head fall off. my travel agency complains and they ignore it.. my stay was longer and I canceled!!! Impossible to continue here.. They do not fully comply with the Covid protocol either.. They do not request a mobility pass.. They do not control temperature.. Only upon entry they make you sign a declaration.. In the hallways there are alcohol gel dispensers that cannot be used because they are empty! ! Avoid the bad time!!! I only feel indignation!

the worst travel experience I could have had. The room was delivered late and not clean, when I complained about the cleanliness they were offended, and supposedly they sent someone to clean it, who personally I think went looking for dirt to make the room more dirty because it was the same when I returned. I had to stay because the occupancy of the entire 4th region was full, but I tell everyone, think twice before going and paying there, it is better to go to a highway motel than this place, the only good thing about it is that It is next to the lighthouse, it is in disrepair, very poorly maintained and the staff there is horrible. starting with the person with glasses at the reception, who is quite rude