Thalacap Île de Ré - Thalasso & Spa

The staff is friendly, professional, and provides high-quality services. Exceptional breakfast with varied, delicious options. Spacious, quiet, well-maintained rooms with comfortable king-size beds.

The hotel was tired and not what the pictures reflected, The spa was in a completely different part of the hotel to the main outdoor pool The pool area was sparse and with no working toilets which meant you had to walk in a wet costume through the hotel reception to use one the pool was freezing it did not feel like it belonged to the hotel more that it was a municipal pool the hotel guests could use share with another set of businesses, rude staff, despite advertising a bar there was nowhere to get a drink unless the restaurant was open, so after arriving at 2pm were were unable to get even soft drinks or coffee till 5 hours later Although we we residents we were refused entrance onto the restaurant in the evening because we hadn't booked and they were full but we weren't told we had to book and only 20 people were seated for dinner ? We eventually got a table but the restaurant manager had a very heated discussion with the receptionist for this to happen. we sat as we waited for a table in the bar area the bar person acknowledged us and then disappeared for 20 mins when I went to look for her she was sat on a table with guests chatting. the set menu was basic, expensive and the service was rushed and we felt like we were nuisance rather than a guest. We returned to the room to find the aircon didn't work At breakfast again the same restaurant manager was rude not just us but other guests too, they ran out of bacon and it took 30 mins to be replaced. when I queried the bill due to the issues we had, we were refunded 2 drinks and breakfast that was 18 euro was reduced to 12 so for 2 people the 400 euro plus price was reduced by 30 euros.The manager said we had a reviewed a good deal !!!?? it was my first visit to the island my friend a regular, I definitely would NEVER stay here again as the write up and pictures do not reflect what you will find when you arrive