Recently stayed at this purported 4-star hotel with my family, and I’ll be very honest in this review. The hotel falls far short of its 4-star rating, more like a 2-star at best. We arrived in April amidst bad weather, rain, and wind. Despite the freezing cold in the room, the reception claimed their ventilation system was set for summer and couldn’t provide any heat. With a baby, we resorted to unconventional methods to warm the room, like running the shower for steam. The staff were unfriendly and struggled with English, which was baffling. Asked for extra blankets, received awful ones barely covering us. “All-inclusive” was a joke. No minibar or kettle in the room to heat water for the baby; we had to trek to the bar each time. The all-inclusive package consisted of four dispensers akin to Burger King style, with beverages like Coca-Cola, Fanta, Sprite tasting like diluted water. Besides, there were some nuts and chips available, but shared among 400 people, hardly hygienic. Food was a 3 out of 5, overpriced for what you get. Not worth the expense for a family stay. Additionally, the hotel was incredibly noisy, making it impossible to rest during the day or evening. Non-stop music blared in the courtyard, and there was constant noise in the corridors. If you wanted bottled water, you had to pay for it. Spa access came with a 10 euro charge for a towel. Room cleaning was haphazard, despite their obligation to ensure cleanliness; our room was only cleaned sporadically. The snack bar, advertised as open from 10 to 23:30, was actually only open for a few hours, closing at 6.