Guest User
February 29, 2024
Use to be the best place to stay in La Paz, but lately they service is going down quickly. I come to La Paz every year and been at the hotel several times already and can notice the decrease in service quality... As a frecuent traveler, I usually rate the experiences realted to practicity not luxury, but being 5star hotel is something you should honor in the small details, again not luxury but practical. I mean you firstly need to check the box of what you sell, a hotel room service!! First : As soon as get the room I've realized forgot my toothbrush and ask for one to the reception, as as surely you already know, the hotels lately stop putting them as default at the room. My surprise was they told me will charge for them! In a 5star hotel you pay hundred plus dollars the room? for a disposable toothbrush? come on! I will cross the street and buy a good one for half of the money. (Again, is not the money, or the luxury is the service you need to provide for a 5star hotel room!) Second : At the time I took a shower, noticed there is only ONE soap! Yes, unvelivable! you need to use the same for washing your hands and face than the body at the shower... amazing! You need to remember to take it out the shower after it.. hahahaha.. (again is too expensive to put two per room?) Third : The second day, I arrived early to the room after lunch due some meetings cancelled, at 2:20 PM the room weren´t made.. Fourth : I started to work and try to get some water, of course if the room wasn´t made, no courtesy water already there, then look for the minibar... but neither was replenished.... come on!!! Any standard service from the hotel works here? Fifth : Tired of many lack of standard services provided ask for a quality manager to talk about... came two nice ladies with a lot of appologizes I do not need, because I need the basic service I paid for!!! They told me will reverse me with some "compensation"... but never heard of them again... cuack! Why 1 star when nothing so hard happened? It is my time the valuable thing, and you make me waste it due not honoring the service I paid for. PS: See attached photo, off course they work very hard to looks very updated, but seems they took the Hotel Managment course from instagram...