Casa Grande Hotel

The client service at the front desk was amazing. The bellboy was so friendly and always had something nice to say. Great Gym it was well equipped. The rooms were spacious, nice feds, and a very pretty view. I would come back again. It is a very pleasant hotel.

Everything was incredible! The room was beautiful and comfortable, and the food was great. The staff was extremely helpful. They were there for us from the time of check in until we were leaving. We definitely enjoyed ourselves and will be coming back next year. This is definitely a five star experience!

Outstanding front desk staff and restaurant staff. They are super polite and extremely helpful. The cleaning staff is excellent as well and go the extra mile. Definitely recommend this hotel.

You must stay here the staff are Amazing,they are truly great! The hotel is so nice you will love it. The pool is fantasic great gym and perfect location. This is the place you need to see for your self. If you are loving to travel then this will be The place for you to see the history and beautiful .

I stayed for 3 months at Casa Grande. It was a wonderful stay and the hotel staff from the ladies at the front desk, restaurant, concierge, and hotel drivers always made me feel welcomed. Great Thanks to Marcela the reservation manager and the entire hotel staff.

When I walked through the door, I thought wow! The hallways to each of the floors are balconies to the lobby. The room was comfortable but this is where the issues start to rack up. Firstly the tiles on the floor of the shower are very slippy when wet, not good news for a shower. It's a shame as it was huge, plenty of space to slip over and smack your head on the floor. Next very few staff members speak any English at all. Now as I'm in a Spanish speaking country, I wouldn't expect everyone to speak English, but I'd expect the staff of a top end restaurant to do so and not have to communicate with my super duper basic one word Spanish. Next they only left one bottle of 330ml water in the room, although there was plenty of water bottles in the mini bar I could buy. Most hotels provide 2 x 500ml bottles. Really cheap and penny pinching this. The WiFi was glacial slow and that's after you get past the extra level of 'security'. Good look trying to upload that ace pic on social media. The breakfast was excellent, although we missed it one day as we were out at 0620 and it doesn't open until 0700, most hotels start breakfast between 0600 and 0630. I really didn't rate this place considering the price. Once you get past that initial wow factor when you walk in, it's not that great

Use to be the best place to stay in La Paz, but lately they service is going down quickly. I come to La Paz every year and been at the hotel several times already and can notice the decrease in service quality... As a frecuent traveler, I usually rate the experiences realted to practicity not luxury, but being 5star hotel is something you should honor in the small details, again not luxury but practical. I mean you firstly need to check the box of what you sell, a hotel room service!! First : As soon as get the room I've realized forgot my toothbrush and ask for one to the reception, as as surely you already know, the hotels lately stop putting them as default at the room. My surprise was they told me will charge for them! In a 5star hotel you pay hundred plus dollars the room? for a disposable toothbrush? come on! I will cross the street and buy a good one for half of the money. (Again, is not the money, or the luxury is the service you need to provide for a 5star hotel room!) Second : At the time I took a shower, noticed there is only ONE soap! Yes, unvelivable! you need to use the same for washing your hands and face than the body at the shower... amazing! You need to remember to take it out the shower after it.. hahahaha.. (again is too expensive to put two per room?) Third : The second day, I arrived early to the room after lunch due some meetings cancelled, at 2:20 PM the room weren´t made.. Fourth : I started to work and try to get some water, of course if the room wasn´t made, no courtesy water already there, then look for the minibar... but neither was replenished.... come on!!! Any standard service from the hotel works here? Fifth : Tired of many lack of standard services provided ask for a quality manager to talk about... came two nice ladies with a lot of appologizes I do not need, because I need the basic service I paid for!!! They told me will reverse me with some "compensation"... but never heard of them again... cuack! Why 1 star when nothing so hard happened? It is my time the valuable thing, and you make me waste it due not honoring the service I paid for. PS: See attached photo, off course they work very hard to looks very updated, but seems they took the Hotel Managment course from instagram...

I wish they would honor the VIP perks. I was charged for an early check in. And I got absolutely no upgrade in the rooms. This review was going to be a lot worse, if it wasn’t for Marcela who always does a great job, accommodating, and being a great host. If it was not for her, these reviews would be a lot worse.