Selina la Paz Reviews

No decent amenities in the private rooms, no hairdryer and the heater was barely doing anything for the room. I booked a proper suite and got a family room. No help whatsoever from Selina to fix the booking from Trip. I think for the price you can have a better room elsewhere. Photo is one of their meat options in the main hostel Cafe.

The staff are first-rate, polite, kind and helpful. The room is clean, the hot water flow is large, the Wi-Fi speed is good, and the location is good. Various travel packages are provided. There are both youth hostels and single private rooms. The atmosphere in the lobby is very good. The kitchen equipment is a bit outdated, but You can still cook.

Good experience, good location, great bilingual attendants, but high prices.

Good quality and low price, great value for money, clean and sanitary. It is recommended for backpackers to choose, suitable for short trips, travel, and hobbyists. The price is really cheap, recommended

Pros: The location is great, the bed is very comfortable, and the shower is very good. Disadvantages: the bed is not ready to welcome me; eventually the room is occupied by more than 50%; cleaning the bathroom means taking out the trash several times a week; dirty room floor; the refrigerator is broken during more than half of my stay; There are almost no pans in the kitchen, and they are all in poor condition; kitchen waste can be stored for up to 3 days without being taken out.

The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.

The worst Selina experience so far. I would have never expected: - lack of cleaning in the rooms - lack of tourist knowledge from the staff ( I was sent to th wrong bus terminal) - lack of customer service: 30-40' waiting for a breakfast, ＞40' for a dinner in which most of the menu was not available No allergies were considered, which were previously communicated, in the breakfast boxes, which were prepared, which in reality were cancelled the evening before, cause we could have had a standard breakfast - difficulties in getting the phone charged as the plugs didn't work

A great hub from which to explore the city, very helpful staff!

The place is near to the center and they have amazing food. I didn't get a straw with my ice latte drink, they charged me for everything, keys and towel. The coworking space were dirty and dusty. Everything is pricey.

Great hostel close to many of the attractions. Safe area. Easy to organise activities through the hostel. Staff are friendly. Would recommend

Wow, this place was amazing! Nice bar by the reception, also serves food. I loved that the beds had curtains so you could have some privacy as well. Staff was really friendly, would definitely recommend staying here!

This was a great place to stay, especially when I had to spend a lot of my day working remotely! The food at the restaurant was delicious, the room was comfortable, and I loved the souvenirs featuring art by local artists.

The pictures were a little off from the room we got, but overall we had a nice stay here. We got in around 4:30am, but check in was quick and easy. We weren't bothered by noise at all as some of the other reviews have stated, although we were on the 4th floor so maybe that made a difference. No heat or cooling that we could find, but with the window open we didn't really need it. The bed was comfortable and the room and bathroom were clean. Food in the restaurant was actually really good. Overall, I'd stay here again as it was perfectly adequate, especially given the great location and reasonable price.

On the first night I was in a 4 bed dorm and I was woken up at 4 am by the receptionist and a security guard. They got me out of bed and made me show my room key and guest card, as apparently in their system the room should be empty. Well, I was in the right room and I was taken out of bed without any need, apparently the receptionist registered me on room 307 and gave me the keys of 407. It was very unpleasant and I had a terrible sleep after that. I wonder why they couldn't wait until later to settle the matter. So I went to the reception to negotiate some kind of compensation for the unpleasant situation they had put me through, I suggested a complimentary breakfast (it costs about U$4.50). But they basically replied that they didn't care about the situation and that I could complain wherever I wanted. Selina is not a cheap hostel, so you're expected to at least be treated well, which was not the case. Before this happened, I would easily give it five stars, as it is comfortable, safe, clean. But the way they treated me wasn't fair, they treated me like I was doing something wrong, when in fact it was their mistake. Second night the private room smelled cigarette, I also let reception know but nothing was made. There were some dishes from a previous guest at the door and they stayed there until my check out. Both nights were very noisy. During check out I had to request the refund of the 35bs key deposit they charged me when checking in, but they said it wasn't registered on the system (again another "system" mistake), so I had to insist I paid, very uncomfortable situation once more. It seems Selina La Paz needs to improve its management. The whole situation will definitely make me think twice about staying at another Selina.