Hotel Riu Palace Tres Islas

Just returned from the most relaxing 7 nights at this hotel. A family of 2 teens, 2 middle aged and 2 elderly. Couldn't fault the hotel at all! Beautiful setting, food was good quality, plentiful and varied. Great selection for vegetarians too. The staff couldn't do enough to help us and the waiters/waitresses enjoyed banter too. We spent most days next to the pool. There are 2 pools (1 heated). They are clean and the heated pool has a ramp in to it to make it easier to get in and out. The towel changing hut is open between 8am and 1pm daily. Drinks are served by friendly waiters circulating the pool during the day. There is access to the fabulous beach on either side of the hotel; one side has steps, the other doesn't. A taxi costs approx 8 Euro to get to Corralejo which we found reasonable. We were advised by the rep not to take the bus as it is unreliable. The only 2 dislikes about the destination is the wind. I usually like a good breeze, but I suffer with asthma and the wind must have thrown dust and sand in to the air which made my asthma very bad a night time even with inhalers and I didn't sleep very well. Also, the currents in the sea are very deceptive and dangerous. My dad was dragged in to the rocks (looked like sea****) and panicked because he couldn't put his feet down, and got dragged under the water. Another tourist also had emergency attention with CPR on the beach. The Spanish don't have flags to encourage you to swim between so ask where is safe. It is windy most of the time, making the sea potentially dangerous even though it is stunning. The wind and its effects on my asthma would stop me from coming to the island again sadly which saddens me as it it really was a great destination for all ages.

Visited the Tres Islas many times over the years and it’s saddening to see the standards and quality of food has drastically gone down hill. The hotel cleanliness can’t be faulted and the staff equally are first class. The Hotel is located in a fantastic location on a beach to rival any in the Caribbean, so great location , great Staff and exceptional cleanliness. Now the negatives Food quality has nose dived and we would rate 2star -3 star made worse by birds !!! Flying around dining room helping themselves to food which is set out for guests why oh why are the management not rectifying the Bird problem we even witnessed a bird stood in pasta helping itself !! The Management have to take the bird situation very seriously or do they not care about guests becoming Sick ? I would not recommend spending the circa £800 per couple going All Inclusive as it’s NOT ALL INCLUSIVE !! You can’t have Irish Coffee you can’t have fresh orange and all drinks for All Inclusive are copies of real thing given to Half Board guests So no Bailey,s just Irish Cream and the list goes on None branded drinks for All Inclusive guests. We are not drinkers and went A.I as it’s easier but £800 for two to be given lower class drinks . We stay in many hotels throughout the year H10 hotels A.I means A.I all branded drinks and treated no differently to Half Board Guests. For the Money paid more is expected and should be provided. Rooms are dated but clean Will we visit again ? Not until the Birds eating and contaminating food is sorted out .

Having read the favourable reviews on Tripadvisor and having stayed at Riu hotels previously I was expecting the Tres Islas to blow us away, but sadly it didn't. On the positive side it is set in a picture postcard setting with fabulous beaches and spectacular views. The staff by and large were very friendly and helpful, particularly Pablo. The food was very good especially the a la carte offering. The bedrooms were large with plenty of clothes hanging/storage space and like the rest of the hotel were spotless. So far so good but now come the negatives. Firstly the hotel is tired looking and desperately needs a makeover. Apart from looking dated, there are tiles missing, flaking paint and faded paintings/prints everywhere. Our patio door was corroded and wouldn't close so we had a whistling noise . The bath was accessed via a fairly narrow gap so was slightly claustrophobic and not ideal for anyone with mobility problems. Although the sales blurb mentions a mini bar that is updated daily, it wasn't. I don't mean wines and spirits, I just mean plain and sparkling water. Likewise the milk, tea and coffee weren't replaced until I left a note in Spanish asking for them and even then I got herbal and mint tea instead of normal breakfast tea. One other negative was the presence of birds in the dining room. They were allowed to fly in and out, peck at food on used plates and at the buffet tables and I saw a bird poop while I was going to get a dessert before deciding against it after a sudden loss of appetite. The final thing that disappointed us and other people we met was that all inclusive (AI) customers are definitely treated as second class citizens. To illustrate the point we asked for a coffee and an amaretto after dinner on two occasions. On the first occasion we ordered at the piano bar and the waiter came with two half filled coffee cups, a jug of warm milk, two glasses and a bottle of Disaronno which he opened in front of us before pouring a measure into each of the two glasses. He then began to present us with a bill before realising we had AI wrist bands on. On the second occasion we ordered, we were presented with the AI version, which comprised two machine made coffees ready milked and two amarettos which clearly weren't Disaronno . I would add here that the general quality of the drinks was questionable, for example Pina coladas part made by a drinks dispenser. I would stress here that we didn't choose AI because we are boozers because we aren't. Instead we chose it because we could budget our holiday better, because it includes lunch and finally because we didn't have to keep signing and retaining documents. Certainly I would have been happy to pay more for a better service / better quality of drink but as it is, unless the Tres Islas addresses the main issues highlighted, we won't be going back.

This was our fourth stay at Tres Isla, I’ve left reviews previously. We booked direct with Riu, checked in online, arrived approximately 11.30am & in our room shortly afterwards. I had requested 5th floor if possible, got 3rd & bottle of bubbly so happy with that We were AI, the two main differences since our last visit were, for security purposes you now get a fob to access the beach gates & when you ask for a Bacardi & Coke, you get Bacardi unlike our last visit when I got an unknown rum so all good there. Just note that if AI & ask for a B&C or G&T for example you get your drink brought to you pre poured, if HB your drink is poured in front of you & your mixer supplied separately, it was no problem we found the strength of the drinks to be good. We found the buffet food good & varied & the staff as usual happy & accommodating so no complaints at all, we enjoyed our stay.

We first stayed in this Hotel in January 2024 and we enjoyed our stay so much that we returned in April 2024. The second stay was as good as, if not better than our first stay. The staff, the service and the a**osphere at this hotel is fantastic and we will be returning again this year.

Had a very enjoyable holiday.The hotel is in a wonderful position on a spectacular beach.We had a room on the 6th floor with uninterrupted views of the beach,dunes and sea.There is no lift between the 5th and 6th floors but reception checked we were ok with stairs before allocating the room.Room and hotel generally kept very clean.Shower worked very well.Tea making facilities provided.There is no dressing table or area where you can sit and dry hair,do makeup etc.Fortunately the hairdryer in the bathroom works quite well. Good choice of buffet food,lovely to have tablecloths.Plenty of sun beds available and a nice shady area available near children’s pool.Sun beds on the beach cost £9 for 2 beds and a parasol. Hotel staff are excellent and work hard to ensure you have a good holiday. Have only given 4 stars because of the situation with the birds in the restaurant.They fly in through the open doors from the terrace and perch on picture frames and peck the buffet food.They were especially prevalent around the bread,desserts and pizza preparation.We wondered why automatic doors hadn’t been installed between the restaurant and terrace.

Our 6th stay at the Riu Palace Tres Islas and didn’t disappoint. Fabulous location for a relaxing beach holiday. Staff are what make this hotel stand out, every single person goes above and beyond to make your holiday special. Sadly there are a few things that need addressing, the fire escape stairs are in poor condition and need some immediate attention, the lifts are very slow, particularly the 2 next to the staircase. As others have stated the furniture is very old, the chairs in the lounge bar are so hard and uncomfortable to sit on as the seat cushions are flat. Having said this we would certainly return, we had a lovely holiday at the Riu Palace Tres Islas. Thank you to every single member of staff for your commi**ent in making your guests feel valued.

Location of the Hotel perfect for relaxing and walking on the beach. The hotel is not responsible for the umbrella and sun bed in the beach (to be paid ). Furniture need to be modernized, but they are confortable. Service is appropriate for a 4* star hotel. Cleaning was ok. Show was basic and not very professional if we compare to other RIU Palace. Kitchen was really basic and repetitive , with industrial food served (frozen pizza, ect….) valid for maximum a 3* star restaurant. Crystal restaurant was nice. (very nice wines served). We where disappointed by the ALL-IN service. The ALL-IN drinks where of poor quality, using the local products , presentation was really minimal. If you pay the drinks, the presentation is perfect and quality of products ok (served at table with the original bottle). This difference need to be announced to the customer on your brochure.

Overall the cleanliness of the hotel was Excellent, how ever the restaurant was also excellent untill it came to the BIRDS STANDING and FEEDING off the buffet tables, sorry but in the UK your Restaurant would have bean shut down on the spot Great hotel & staff but we will not be returning