Magic Robin Hood

For sure the worst resort we ever stayed. Really disappointed. When we arrived we had a problem with our booking all inclusive plus. The resort didn’t care or make any effort to resolve. We are the guests and we had to resolve the issue between hotel and easyJet. Staff are totally unprofessional and incapable to solve anything. Guy called Sergio, totally unprepared to solve anything. I tried in the evening and was a guy called Michael who is extremely rude and incapable to solve anything as well. Zero customer service!!!! I had to call to easyJet and solve everything and make payment again I chase my refund after due useless service by the staff. We had the room with jacuzzi with is really expensive and not worthy. Jacuzzi are half empty, water stays at 35 degrees only, water is never treated. After few days water was totally yellowed and smelled because there no filtration or water treatment there so they can save money! Rooms are cleaned after 2/3pm everyday, really late. Most the time we had to wait outside the room so they can clean because always they are late. Again, extremely poor customer service, they simply don’t care about the guests, only about the money!!! It’s “all inclusive” hahaha but obviously they charge for no sense stuff, like gloves for the ice skating, no helmet required only glove which they charge also! Tennis court you have to pay! Plastic cups also you have to put a deposit! Karting for kids also you have to pay! Game experience only 40 min a day, which is q joke. That things remains closed till 4:30pm with no reason! It’s a lot no sense rules made by another no brain person! All the alcohol are fake, there no tasty of alcohol at all, you can drink bottles and bottles and you will fill nothing because they are fake!! This is really disappointing and will reflect on hotel feedback as I said we have receipt from both, all inclusive plus and room upgraded and hotel simply saying doesn’t care and nothing can be done. Another issue we had when they had a Disney Show, in the end they said was allowed to take a picture with Mickey and Minnie. We join the queue few minutes they start and a crew member said we are not allowed anymore because we are late. Totally no sense, they don’t have any empathy for the kids also. We start a argument and they said they make the rules and that’s it, no pictures because we are late. I do not recommend this resort ever, so much no sense rules they invented for no reason. They will never help you when you need it. Hotel staff forgot they need tourist to pay they wages, with this kind of attitude and behaviour not gonna take long to this place be empty!! Another thing if you have babies and need a baby cot they charge €7 euros a day for that. This never was mentioned when we reserved. They always gonna try to rip you off!! Check in is 5pm, which is a joke! We arrived here around 12noon and waited almost 5 hours to get our room with two kids to get some rest after our flight at 6am. Funn

This is my second first 5 years apart, first was amazing this visit not so much, the resort badly needs an upgrade. Food was fine. Staff all nice and work hard. Pool was ice cold couldn’t use it for the week. Our bed in lionheart lodge 3125 was 2 single beds pushed together, as hard as a rock. I asked reception 3 times for extra pillows and did not get them. It’s completely over priced now. Definitely wouldn’t return. Entertainment is the same as what goes on in tropical bar in Benidorm for free. Kids club is for small children.

Just returned from a 7day stay at Magic Robin Hood. The only fault I have is the cabin we had (2 bed Nottingham) was not big enough. The shower is so small! And the double bed for me & husband was tiny. But the beds for our 2 kids (age 4& 8) was perfect. And to be fair we didn’t spend a lot of time in the cabin so it wasn’t a big issue. The place is massive & has lots for the kids to do - they were never bored! Pools are great and Lifeguards always vigilant. Foam party was brilliant fun! We didn’t go ultra and glad we didn’t as it would have been wasted on us. The kids aren’t big eaters and well we always managed to find something to eat! We did take 2 trips into Benidorm on 2 evenings and ate out. The cleaning staff were helpful & beds made every day etc. the reusable cups is a great idea. Kids loved the chocolate fountain at dinner time! The WiFi is non existent tho. We will definitely return and book a larger cabin. Thanks for a great week.