Casa Campus Pilar Suites

From the moment you enter, there is little or no attention from the girls at the reception, they don't explain anything to you, the room smells like fried food every day and I don't know where it comes from, then normal rooms, a green space and a normal pool, there is a grill in the park that is can use freely. Poor breakfast and no attention from the staff.

I am studying at the IAE business school, which is across the street, I booked this place because of the proximity, I had a health problem hoping to be able to modify it and have attention from the hotel and the RESPONSE WAS TERRIBLE, ZERO PREDISPOSITION IN THE ATTENTION , they made me pay the full amount of the stay and THEY DIDN'T EVEN ALLOW ME TO CHOOSE THE PAYMENT METHOD. I NEVER STAY HERE AGAIN

Honestly, I expected something else. Being an "Appart" with a name as bombastic as "PIlar Suites", being in the area behind the Hospital Austral and the Pilar area, I thought I was going to find accommodation of a different category. For now, the staff (with exceptions) has zero empathy with the newly arrived guest. When we arrived, the person in charge of the reception told us that the Check Inn was at 3 pm (it was 12), that they had rooms available but the Check Inn was at 3 pm. So why clarify that there were rooms available? The place lacks cleaning, maintenance, renewing the mattresses in the rooms (very soft and deformed), the pillows were TERROR!! (they seemed filled with pieces of foam rubber), Not all the rooms had a TV (it depends on the rate, it seems) The "water mirror" (aka the pool) was good, but it needed cleaning and a review of the bottom that it had scum. There weren't enough lounge chairs for those of us upstairs or no one told us what we could ask for at reception. You had to request the pool towels at reception (and even though they had them on hand, you had to wait for them to be brought from the storage room). Breakfast, served in a place next door, was basic, coffee, a watered-down juice that I have no idea. which was, croissants, a few portions of pudding, some toast, sweets and fruit salad. The room doors did not close by themselves, you had to pass the electronic key through it again to be able to close them. The bathroom lacks maintenance and intensive care. I do not recommend it nor would I return.

It had never happened to me. I stop by that area very often (hotel nh) mainly, but I decided to try this one to see what's up, I'm going to derellar. I arrived I went without dinner, I went and when I come back I ask for a little ice to drink something cold in the room, to my surprise they tell me that they have to charge me for it, I say ok, then they tell me that they can't give it to me even charging me, The truth was the only thing I asked for throughout my stay in a small glass with ice. I did not get it. Really a mess the answers and excuses. I will never return and I do not recommend it, it leaves much to be desired.

Very nice hotel. American breakfast. Open garage. It has a swimming pool, barbecue area and barbecue. It also offers lounge chairs. Located 6 blocks from Las Palmas shopping and 8 from the Ibis where Rock&Fellers and other food places are located.

I have rarely seen a place so dirty and deteriorated! The lie is huge if you see the photos on their official page! Do not be fooled ! The place is a shame. They charge little but what they offer is decadent