Guest User
January 31, 2023
After having a reservation and paying it in advance and taking a 10-hour car trip from Mexico City, I arrived and they did not allow me to stay at the hotel, according to the manager, only couples are allowed. I showed my confirmation where it indicates one person, in front of the staff I made a reservation for one person, their own system allowed me, there is no indication on their page or in the reservation that indicates ONLY couples. They allude to an old policy that they could neither show nor demonstrate to me. Never in my life as a frequent traveler have I seen a similar case. Incredible!!. First they said an old policy, then they justified that they are new policies and not yet published. I hope that you potential guests change your mind and go to another place, it was my turn due to an unproven assumption of a manager, never proven, and why do others excuse it? , hotel in the middle of nothing, there are no options and that's what they stick to! By the way, on an important page like Trip Advisor, a few minutes ago I verified that it is possible to make a reservation for a single person. The terrible rating is given because it is the worst that this system gives, but terrible is a compliment.
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