noeliamartinezvar
August 24, 2023
We have booked for a weekend, and we are bringing a 2kg dog, for which they ask us for €80 for the weekend!! Which seems totally excessive and out of place to us!! We have claimed the cancellation of the accommodation 5 minutes after booking, as soon as they told us what it cost since it was not indicated, according to them it is indicated on their page but in English, and they tell us that they are sorry but that the rate is non-refundable and they do not accept cancellation. I am booking in a Spanish hotel, I do not have to read anything in English. Better not to give them pet-friendly accommodation and then charge €40 per night per animal, that is very shameless. And of course at least they give you a solution. What they get like this is bad comments and unhappy customers, who of course will never recommend this hotel to anyone.
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