Hotel Arenal Glamping

The accommodation provides spacious, cozy rooms and tents with stunning views. Guests praise the delicious breakfast and friendly staff. It also offers well-maintained facilities and convenient location.

I do not take writing negative reviews lightly, but I believe it’s important for future guests to be fully informed. During our stay at Arenal Glamping, an electronic device was stolen from our room. This was a deeply disappointing experience, and unfortunately, it significantly impacted what would have otherwise been a very pleasant stay here. We followed the proper steps, including reporting the incident to hotel management and contacted our ground handler and the local Costa Rican authorities. While I understand that incidents like this can occur anywhere, I was disappointed by the way in which the situation was handled, particularly when the staff tried to indicate that we had lost/misplaced it elsewhere when this was 100% inaccurate and we proved this point to them. The site itself was amazing and we loved our stay here, but safety and peace of mind are fundamental. I sincerely hope the management takes this issue seriously and implements stronger security protocols to protect future guests. Again, I share this not out of malice, but out of a sense of responsibility to inform others and to hopefully prompt necessary changes.

It’s pretty expensive compared to the quality of the tents. First of all it’s not in the jungle it’s in a garden. The bed was the most horrible one I’ve ever had the chance to sleep in. The bathroom was dirty, and the breakfast was poor. Ac was ok but as soon as we plugged in something bigger (like a laptop or iPad) the lights started buzzing. The pool had a reeking strong smell of chlorine. The staff was friendly, and the check in/out went smoothly.