Hotel Las Colinas

I stayed in this hotel for 3 nights as part of a trip with GAdventures booked through trail finders in the UK. We were checked in to what I think must have been the worst room in the hotel. It was at the back and over looked a side alley. We quickly showered and went to meet our group for dinner. When we got back, we noticed this god- damn awful smell which was coming from the drains and the water hadn't drained from our shower a few hrs earlier. Drains are notoriously bad across CR. We went to reception and the guy couldn't have cared less. We insisted he come and smell for himself. Well, he just couldn't have been more patronising or belittling. He said he couldn't smell it, he accused us of 'just showering' when we showed him the water and refused to do anything ie is clear the smell or move us. He said quite clearly numerous times, the hotel was full. We were left with no choice than to contact our Rep. Strangley enough we were given a different and much better room immediately. When we left, a lady came to our bus, thanked us for our custom and said they are a family run hotel. Clearly explained why the chap on reception couldn't give a hoot - he was hardly going to be sacked! Young ish guy, curly hair tied back in a pony tail. Poor Ester who came to say goodbye has no idea. He best things about this hotel are the friendly staff in the bar below, the view of the volcano from the terrace, and its only a shirt walk from the best place to eat in town- the rainforest cafe opposite (and Andreas is the best server!) but apart from that, I'd avoid it at all costs

Slapped a paper bracelet on us for no reason. Knew a group of 14 were coming and ac was off( not high to keep the room tolerable but off) No towel bars or hooks to hang toiletries from or used towel( used clothes hanger) Non working safe in room 1 towel pp, and 1 handtowel.. no wash cloths Reversed valves for hot/cold? Close to restaurants

If you want a local experience this is it. Friendly staff clean rooms-not fancy. Cool layout with balconies. Downside is it is on a main thoroughfare and really loud. the motorcycles come by at all hours. to be fair, this probably true of all hotels in the main square area. Bring earplugs.

Fine. Maybe two steps above a youth hostel. I don’t know how it is rated as a three star hotel. The staff is nice, it’s clean enough but the accommodations aren’t “nice.” Beds are uncomfortable and there’s no blanket. It is conveniently located but don’t expect what I thought would be basics of a three star hotel.

My stay at the Las Colinas hotel was very comfortable and safe. I stayed 4 nights and found the staff to be very friendly and helpful. Any questions or special requests I had they did whatever they could to support me. The restaurant was very accommodating to my gluten allergy, which was a great relief. The street noise is quite loud during the day but gets quiet around 10 pm. Common areas were being upgraded while I was there, which was nice to see the investment in the property. I would stay again, the location was great to see the highlights of La Fortuna!

The property location is excellent and the upper common area is a gem, but a little noisy at night. Staff are very friendly and courteous. Room 28 is clean but smelled overwhelmingly of mildew that dampen our stay. We didn’t ask to change room since the lower common area smelled a little musty also. So we thought all rooms must be about the same.

Location is right in downtown and 2 min walk to shopping, restaurants. Beautiful park on the corner. You can see volcano from patio and while walking around town. Really good - make to order - breakfast. If you are looking for seclusion, quiet getaway this is not the place because it’s right in town.

The location is amazing! The staff goes above and beyond to make sure we are safe. One staff member accompanied me to the ATM and bus terminal early in the morning to make sure I was safe. The rooms are great quality for the price and they are cleaned every day. There is also AC! I would recommend. Very safe. The only negative is that it didn’t have very strong water pressure in the showers.

Liked everything except the Saturday night 3AM motorcycles.