Verified traveler
April 1, 2024
Our third time here in the last 4 weeks. Only once was check in staff even friendly. This last time, we stopped early, just to see if the room happened to be ready, if not we’d have come back. Desk staff said to me that policy said we couldn’t check in til 1. It was quarter to, so I said to the family, get the stuff on the cart, if it takes less than 15 minutes we will have a seat and wait. (The lobby was empty, there were several chairs, a tv on, fireplace and computer with more seating) the desk lady audibly huffed and started pounding the keyboard and THEN said check in was 130 at the earliest and “we can’t have you sitting out here”. “ just check in” I told her “if you don’t want us here we will leave” she said “your rooms ready just check in”
I worked front desk of a hotel for years and have traveled often, NEVER have I experienced such terrible “hospitality” staff.
If she would have said we can’t check you in til 130 at first we’d have left and come back no problem, I understand that. She said 1, then said we couldn’t sit in the lobby a couple minutes?? What are the comfy chairs, tv, fireplace and computer for??
The rest of the staff were great, last weekend in particular, one older front desk lady was wonderful.
Room is dated but clean, pool area is great. We are here almost every weekend visiting our special needs son who is living at a facility here for about a year. He loves this place. But after that front desk interaction, not sure if we will be back