The Ritz-Carlton Tenerife, Abama

I saw a lot of bad things before checking in, and the email sent by the hotel only had the name of another person staying. After coordinating through the platform, I received an email from the hotel saying that they knew about this situation and would inform the front desk (my order, my name was the first, and the system did not have my name) But when I checked in, the Chinese guy at the front desk said that the system had not been updated and my name was not found at first. It took a long time! But! He was very nice. He used his own authority to apply for two free spas and also applied for small gifts! ! The cleaning staff was also very enthusiastic. Although the night bed was not made, chocolates, wine glasses, etc. were placed. The only drawback was that there were a lot of flies on the pool lounge chairs, and the cable car to the beach was under maintenance and you had to walk down by yourself. It was not very convenient. The breakfast was average

The hotel environment is very good, and there are four restaurants with many choices, and the taste is also good. The spa massage is very comfortable and recommended. It is true that the location is a bit far from the city/attractions, but this is not a big problem. The various facilities of the hotel can fully meet the needs of 4-5 days. (And it is convenient to rent a car locally, but you need to be careful when driving up the mountain!!) The only flaw is that the training/process management needs to be strengthened, and some waiters are unreliable for treating everyone equally. In addition, the hotel reservation is paid online, but when checking the bill, it is found that the room fee is double-charged. The reason given by the front desk is "your booking platform has received your payment, but it has not been paid to us"... I don't know whether to complain about Ctrip or the hotel. The biggest negative review is for HP and the person on duty at the hotel that night. This company held a global performance award ceremony in the middle of the accommodation area. The lights, music, and the howling of drunken humans continued until midnight, which exceeded the specified time and could not be communicated.