Renaissance Barcelona Fira Hotel

We had a great stay here. The hotel is absolutely lovely. The rooftop pool and bar are great in the afternoon for a dip and sundowners. We were treated to complementary cava during the stay. The rooms are very clean and comfortable, but we had a strange situation with a random man entering our room without knocking or announcing himself. He seemed to be in charge of service or maintenance. Housekeeping also didn't clean our room on the first night. Apart from this we really enjoyed our stay here and would stay here again. The close proximity to the metro was also a bonus.

The staff helped us check in was very nice and friendly but on contrary, the staff when check out was a bit cool. Roof-top pool was fantastic though we didn't swim. Breakfast was excellent. Many choices. Though we had breakfast for three days, we still didn't feel boring. About parking, it was convenient. Parking was just in the basement. About cleanliness, it was really disappointed. When first going into the room, every things were white in color and looked clean and comfy. But later we saw disgusting reddish brown dirt and stain on the white curtain and on the toilet door. We also encountered cleanliness problem during breakfast time. At least 3-4 plates in the pile of 'clean' plates had very obvious dirt on them. The hotel should pay special attention to these.

Good hotel. The only complaint is that it is not too easy to call an Uber or taxi to the cruise terminal - a bit chaotic.

Terrible customer service. Front office staffs are lack of manner and professionalism. It to more 40 min to check me in and another over 30min to give. Me the room key. Also they refuse to add Bonvoy points to ny account as i booked the room via trip.com worst service ever of a Bonvoy hotel.

Amazing hotel and pool! Location not that good if you want to tour around Barcelona

Everything is perfect, definitely will come next time! Though the breakfast may be a bit expensive~