Agora Kyoto Karasuma

The hotel was super dirty and the sink stopper broken (please see photos). The front desk people were extremely unprofessional. There are many empty tables and chairs and I was sitting there and about to eat by they told me to go and when other people do this they don’t say anything. They together laughed at me when I defended myself. Please don’t book this hotel. Extremely dirty and the front desk are rude and disrespectful/laugh at you. There are better hotels in the same area and for better prices and services

Nice and clean stay. One of the front desk didn’t allow me to do check in when I’m just 30 minutes away to the check in time. I suggested to do the administrative check in and only get the room keys after 3pm but she didn’t allowed and wants us to just wait aside. Few minutes later, another front desk came and he immediately help with proceeding in checking in. Overall still a good stay. They have free snacks in the morning at the lobby to munch on.

Great location close to sijio subway station. Room is clean and quiet. Will stay here next time.

Great hotel, good location

My family is actually excited and looking forward to stay in this hotel because of the tatami style room type, unfortunately the front desk and the attitude really bring the whole experience down. The night shift lady is not helpful enough to offer the room blanket for my kid( they only has the thick blanket, which isn’t reasonable for the humid hot weather at night), also the pillow given is so thin, even a kid also barely want to sleep on it. Also the towel often forgotten to give extra one set for my kid, even I’ve registered my kid and we paid my son accomodation as well. Feel being treated stingily on thing or service can offer. The second floor laundry machine also a nightmare, hotel only offer two washing machines and it isn’t powerful enough to dry the clothes, because don’t want to occupy the machine for too long, have to take the wet clothes back to the room. Very inconsiderate and unwilling to offer extra miles for service. Really unfortunate as we like the hotel location and room type so much. Another downside is the refrigerator in the room do not has freezer. The second floor microwave is very basic

Gorgeous hotel in a great location, very clean, spacious for Japan, and beautiful interior. Only downside is window was blurred and facing another building so very little natural light