Lake Victoria Serena Golf Resort & Spa Guest Reviews
4/5
Very Good
25 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(25)
Positive reviews(13)
Reviews with photos/video(3)
Negative reviews(4)
Guest User
Deluxe Room
Stayed in Dec 2021
Solo travelers
2 review
4.5/5
Great
Posted on Dec 27, 2021
Great place to stay, lovely food, great service and stunning views over Lake Victoria. I will be staying here again soon.
Guest User
Stayed in Feb 2024
Other
4.0/5
Very Good
Posted on Feb 27, 2024
Spacious rooms, great service and beautiful landscape around the property! Loved that there's a gym, I used it plenty! I also enjoyed how spacious the room is and liked dining at the marina restaurant! I've spent a night, and it was a good overnight stay. My only issue was the A/C, there were power cutoffs and the room would get quiet warm.
Guest User
Stayed in Jun 2023
Couples
5.0/5
Outstanding
Posted on Jun 1, 2023
We had a royal lunch here, with a view on Lake Victoria. We both had a tilapia. I had one in a delicious coconut sauce and my girlfriend had a grilled one. They were huge! Our waitress was charming. We paid about USD 40, with drinks. After that, we took a leisurely walk around the hotel and reached the lake. It's a little bit far from the city center, but definitely worth it.
6/9
Response from Property: Dear Steeve17, Thank you very much for taking time to review and share your wonderful experience regarding your recent visit at the resort. We are delighted to note that you both enjoyed delicious fish prepared by our chef and the beautiful scenery of Lake Victoria. Your feedback has not only motivated us but will also help us to strive towards provision of the very best of Serena hospitality and services that add value to our guests and exceeds their expectations. Thank you once again for sharing this amazing review and looking forward to being of service to you in the near future. Kind Regards
Guest User
Stayed in Feb 2023
Other
4.0/5
Very Good
Posted on Feb 27, 2023
On our last day in Uganda we headed to Lake Victoria Serena Golf Resort & Spa to grab some lunch at The Citadel Restaurant. As our flight to Uganda had arrived in the early hours of the morning, and our return flight would depart around the same time, I wasn't going to have another chance to get a glimpse of Lake Victoria so I was excited to hear that the resort is located right next to it. The resort is beautiful, well maintained and it was awesome to be able to see a bit of Lake Victoria from it. After taking some photos we headed to the Citadel Restaurant which unfortunately does not capitalize on the views of the lake, but did serve some local dishes including Tilapia which was caught in the lake. I went for the Tilapia Fillets and can highly recommend you give it a try. I also went for one of my favourite local beers, Nile, which I can highly recommend if you haven't tried it yet. The food was good, the service was good and the beer was good - what more can you ask for.
6/7
Response from Property: Dear dewaldr, Thank you for taking the time to share your wonderful experience regarding your recent visit at the resort on Trip Advisor. I truly appreciate your candid feedback regarding our beautiful, well maintained resort with breathtaking views of the Lake Victoria. I would like to also inform you that we do have a Marina restaurant that has a great view of the lake and golf course. It will be one of your amazing dining experience with lots of splendid memories the next time you visit the resort. Management would like to assure you of our continuous commitment to ensuring that we offer excellent hospitality products and services, that add value and exceeds your expectations. Thank you once again for choosing to dine with us and for the wonderful feedback.Looking forward to welcoming you back during your next visit at the resort. Kind regards
Guest User
Stayed in Jan 2023
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
Amazing place, friendly and helpful staff, super confortable rooms and meeting rooms, incredible views, SPA services/ treatment and staff are very professional. The hotel’s marina is very beautiful and it is possible to visit the Chimpanzee sanctuary from there. I 100% recommend this hotel, incredible experience
Response from Property: Dear U3572Gldianaf,, I sincerely thank you for taking time to share your wonderful feedback regarding your recent stay at the Lake Victoria Serena Golf Resort & Spa.I am very pleased to hear that you had super comfortable accommodation, meeting rooms and an incredible experience offered by our staff in a very professional way. Management promise to continue offering excellent hospitality services and products that add value to our guests and exceeds their expectations. Thank you once again for choosing to stay with us and for sharing this rave review.We look forward to hosting you again in the near future. Kind regards
Guest User
Stayed in Jul 2023
Travel with friends
1.0/5
Posted on Jul 30, 2023
Would not recommend staying here. The rooms were nice but the restaurant staff and front desk repeatedly tried to double charge us for food and drinks when we paid full board. Our guide kept on having to argue with them. They definitely try to take advantage of foreigners.
Response from Property: Dear Alyhiraoka, Thank you for taking the time to share your unpleasant experience regarding your recent stay with us and apologies for delay in reverting back. It's indeed regrettable to hear that your recent visit wasn't up to your expectations. We apologize for any inconvenience or frustration you may have experienced as a result of being double charged due to wrong billing instructions on our side. Appropriate action was taken to the concerned staff for negligence that resulted to unpleasant check out experience to you. The team has also embarked on re-training staff on the importance of accuracy during billing so that the same scenario does not happen again. We hope you will give us another opportunity to serve you better in the future. Thank you once again for sharing this valued feedback and for choosing to stay at Lake Victoria Serena Golf Resort & Spa. Kind regards,
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 28, 2023
Paradise on the shores of lake Victoria. The green scenery, the fresh waters of lake Victoria intertwined with the golf course, paved walk ways and the singing melodies of birds in the morning makes Serena Kingo a wonder hotel. I always look forward to visit again.
Response from Property: Dear 872JamesM872, Thank you for sharing your wonderful experience regarding our resort on Trip Advisor. I truly appreciate your kind words about the green scenery, bird life and our beautiful golf course situated along the shores of Lake Victoria. Management would like to assure you of its continuous commitment in offering the very best of Serena hospitality and services that add value to our guests and exceeds their expectations. Thank you once again for taking time to share this amazing review and looking forward to welcoming you back in the near future. Kind Regards
Guest User
Stayed in Mar 2023
Family
1.0/5
Posted on Mar 26, 2023
To be specific, my family and I dined at the Marina restaurant. Extremely terrible service! Slow and unprofessional waitresses. We’d ask for anything minimum four times from cutlery to a menu! This is quite disappointing as Lake Vic. Serena is known to be a 5 star hotel. Well we got 1 star service!
Response from Property: Dear Shondlings, I most sincerely thank you for choosing to dine at Lake Victoria Serena Golf Resort & Spa and for sparing your valuable time to share your unpleasant dining experience with us. Your feedback will go a long way in ensuring that our services are improved to the level of our guest's satisfaction. We are committed to offer services that exceed your expectations and we have noted with concern that we did not live up to that promise. Please accept our sincere apologies for the frustration and inconveniences caused. I understand how you felt when you had to wait and kept on reminding the waiters for service in a five star hotel. Management has taken your feedback seriously and promise to take appropriate measures to address the issue of efficiency and responsiveness during service especially at the marina. I promise that the experience will be great during your next visit at the hotel. Once again I appreciate the time you took to share your bad experience with us, and hoping that you will give us another opportunity to serve you better. Kind Regards
Guest User
Stayed in Jan 2023
Couples
3.0/5
Posted on Jan 31, 2023
The property is beautiful and well kept with views of Lake Victoria. We played golf and thoroughly enjoyed the course. The golf course was a highlight! However, the hotel was disorganized. I emailed the hotel about a month in advance to schedule Covid tests, an airport transfer, and book a tee time at the golf course. It took several emails from me “following up” before I got a response. I eventually scheduled and paid for a Covid test and an airport transfer. When we checked in, it didn’t seem like there was a note under our reservation about the Covid test, tee time, or airport transfer. We asked about these things at check in and were brushed off instead of assured that they were confirmed. When the time came for our Covid test appointment, it turned out they hadn’t actually scheduled it. I had to show the emails to prove that we had scheduled a Covid test, and they were able to schedule it later in the day. The airport transfer was $60USD. There are two ways of getting to the airport: the toll road (much faster) and the non toll road (much slower due to traffic and construction). The driver did not take the toll road even after we asked him about it, which was quite frustrating and time consuming. For $60, which is an expensive transfer price in Kampala, we should have taken the toll road. I expect more from a 5-star hotel.
Response from Property: Dear Susan W, I would like to thank you for taking time to express the unpleasant experience you had during your recent stay with us. It is only through feedback, that we are able to improve on our services making your next stay with us a lot more comfortable. I really empathize regarding the points you mentioned and I have brought this up to the rest of the management team.Please be rest assured that corrective measures have been taken to address all your concerns especially in responding and confirming bookings. I must say your experience is certainly not the practice we envision as Serena brand that is known for offering excellent services that add value and exceeds your expectations. Please accept my sincere apologies for the frustration and inconvenience caused to you while at the resort and on your way to the airport. Once again, thank you for your valued feedback and do hope you will give us another opportunity to serve you better whenever your travels bring you back to Kampala. Kind Regards
Guest User
Stayed in Dec 2022
Business travelers
5.0/5
Outstanding
Posted on Dec 12, 2022
Serena Golf Course and Spa is a paradise on the shores of lake Victoria that is refreshed continually with the breeze from the lake. The morning sight of still blue waters of lake Victoria is a constant memory. The golden sunset witnessed in the evening while walking along the Golf course leaves one yearning for more opportunities. The spacious and spotless clean rooms, in the midst of a leafy environment, warm and friendly staff and the bird morning melodies makes Serena a perfect holiday destination.
Guest User
Stayed in May 2022
Business travelers
5.0/5
Outstanding
Posted on May 25, 2022
Quiet and serene environment by the lake side Enjoyed a 2 day business retreat with colleagues from various government ministries and entities The amenities that is to say internet, refreshments and conferencing facilities were very excellent
Response from Property: Dear Alvin256, Thank you for taking the time to share your wonderful experience about your recent retreat at the resort. I am glad to hear that our internet service,meals and conference facilities were excellent.. I would like to assure you of our continuous commitment to ensuring that we offer excellent hospitality products and services that add value to our guests and exceeds their expectations. Thank you once again for sharing this wonderful feedback on Trip advisor..Looking forward to hosting you again in the near future. Kind regards
Guest User
Stayed in Dec 2021
Family
2.0/5
Posted on Dec 31, 2021
Booked 2 rooms along with the family. Extremely mediocre experience. Lunch below average, check in took more than 2 hours as rooms were not ready. Really struggling to find positives as I didn’t play golf. I wouldn’t stay here again
Guest User
Stayed in Oct 2021
Couples
5.0/5
Outstanding
Posted on Oct 21, 2021
The next time you are visiting, have a 5 mins chat to listen to amazing stories of dreams, growth , and transformation. If I got I'll ever go back, it will be because of the good internet, the amazing lakeside view, and the beautiful stories of the staff.
Response from Property: Dear JPiRwot, Thank you so much for your amazing review! We are so happy to hear that you had a wonderful experience and enjoyed the stories shared by our staff. Reviews like yours makes our day because it encourages us to continue training and nurturing our staff in all spheres of life and to make their hard work worthwhile. Thank you once again for taking time out of your day to share this super kind review on Trip Advisor. From all of us at Lake Victoria Serena Golf Resort & Spa family, we look forward to seeing you again soon! Kind regards
Guest User
Stayed in Sep 2021
Business travelers
4.0/5
Very Good
Posted on Sep 12, 2021
Well, located, serene with scenic views. Well-appointed clean and quiet rooms with all amenities. The service is good and buffet meals average. Exceptionally good fish from the lake. The pool bar is excellet.
Response from Property: Dear 655kimk, Thank you very much for taking time to review and share your wonderful experience about your recent stay at the resort. I am are very pleased to hear that our rooms were clean and all amenities were provided. I am also delighted to note that the food and service was good and shared with the executive chef regarding our buffet meals that were below your expectations.Please accept my sincere apologies for the shortcoming.I hope that you will enjoy our variety of food options on our buffet menu during your next visit. Management would like to assure you of its continuous commitment to ensuring that you always have a relaxed and a comfortable stay. Thank you once again for sharing your feedback with us and looking forward to welcoming you back during your next visit. Kind regards