Mercure Wakayama Kushimoto Resort & Spa

This is my first time staying in a hotel in such a far place. I thought it was a beautiful hotel from the photos, but unfortunately it was windy and rainy for two days and one night. There was really nothing I could do about the weather, but I was not satisfied with the lounge bar and the arrangement of dinner and breakfast in the hotel. Dinner was supposed to start at 5:30. I arrived at the restaurant at 5:40 and there was a long queue. When it was my turn, they told me that the place was full and I should come back around 6:30. I sat down and waited. I found that guests were registered one by one and informed of the time. I went to queue again at 6:30. Some people were already queued to 7:30 or 8:30, which meant that the people entering the restaurant and those queuing for reservations were all mixed together. The same thing happened with breakfast. I was really dumbfounded. It was the first time I stayed in a hotel that arranged the restaurant in this way, and I found it incredible. My previous experience was that when checking in, the hotel would first ask about the estimated meal time and then make arrangements. Wouldn't this save a lot of chaos? I really think the restaurant service staff have a very hard time because the company's process is so poor that it makes them suffer.