Holiday Inn & Suites KUNSHAN HUAQIAO

Room type: One-bedroom suite Facilities: The overall facilities in the room are complete Hygiene: The room is generally clean, but the details are too dirty. Even the chandelier in the living room is covered with dust and has not been wiped clean. Environment: The overall environment inside and outside the hotel is pretty good for Huaqiao Service: The worst thing about their store is the service. Maybe I didn’t use Priority Club to book it, and the complaints were ignored at all! I also stayed in this hotel in March 2023. The room I stayed in at that time was also a one-bedroom suite with a bathtub. This time I specially booked this room again. I checked in around 17:00 in the afternoon and went back to the room to boil water. I'm used to using disposable cups for drinking. I called GSC and the girl told me directly that they didn't have it! I was stunned! One hotel doesn’t have disposable cups! So who uses the disposable cups prepared by ADD? Later, a boy from GSM on the day shift solved the problem and went to get a cup for me! I drove to meet a friend for dinner at 17:25. After returning to the room around 21:30, I was ready to take a bath. I found that there was no bathtub in my room. I called GSC and asked the guest service manager to call me back! Tell me that our room type does not have a bathtub! ! ! What do you mean, I should be unlucky enough to live in a room without a bathtub? Then I would like to ask why there is a bathtub in the promotional photo on ctrip if there is no bathtub? So, why are rooms without bathtubs sold at the same price as rooms with bathtubs? ? ? The service manager named Zheng did not answer! I hung up the phone decisively, and then she called back and said, change me to a room with a bathtub. Can I change rooms with you at around 9:40? Play! ! ! Wait until 22:08 to send me a message. This is the most speechless thing for me and the first violation of my privacy! Can you call the hotel guests privately after 22:00 on the second night? At last 22:30, he knocked on my door and gave me a bottle of red wine with a cost price of 20 yuan! I sent you this bottle of red wine? I just want to have a good sleep! Please take a look at her message, and I hope your hotel management can take it seriously and come to my room at 22:00 and send me a message! ! !

The room is clean and tidy. The front desk guy is very good. He upgraded me to a suite. It is very cost-effective. I will consider staying here next time. The only thing I want to say is that there are not many breakfast items, and you have to queue if you go late.

The view from the room is pretty good, and it's convenient to drive or take the subway, but there was a long line for breakfast on 5/2, and there was nothing to eat after entering. It was not expected to have a large flow of customers. The room cleaning was also sloppy, and the paper towels on the table, the empty mask bags, and the disposable bathtub covers were not thrown away. They only changed the towels, water, etc.

The room is very big. Suite. The hardware is very complete and new. The room has a good orientation and a good view. The location is very quiet. Very satisfactory stay experience.

The room is very satisfactory. The front desk service attitude is very good. Alina can respond promptly when there is a room request.

Very good experience, it is very cost-effective to eat the hotel buffet with friends, and there is afternoon tea. The room is clean and tidy when staying with friends. It is very suitable for weekend travel. The transportation nearby is convenient. You can take Metro Line 11 to get there.