Venus Royal Hotel (Kunshan Zhoushi Government Store)

For business trip, the price is OK and worth staying.

The room smells too bad, no window for ventilation! The air conditioner doesn't have warm air, the room is too cold! The quilt smells, I originally planned to ask the hotel to change it because I was too tired from traveling and arrived at the hotel too late, so I didn't bother! But the quilt was obviously not changed, and it smelled quite bad!

1. The air conditioner in the room doesn't work. I was woken up several times in the middle of the night by the heat. I was sweating all over. I called the front desk and they said it was the central air conditioner. I had to turn it off if it was too hot. It couldn't be solved. After complaining several times, it took more than half an hour for a security guard to come and speak in a very aggressive tone. I sent a cold air blower but it didn't work at all. 2. The toilet was still broken. I went to the toilet in the middle of the night and found that the toilet was blocked and couldn't flush. I just want to know how your store's service and hardware level were rated as stars? It really refreshed my cognition. It's a miracle that it can still operate with such an arrogant face and bad service attitude.

The front desk service attitude is good, and the room is clean and well-equipped. Water pressure and temperature are moderate. The wontons for breakfast are very delicious. But there are not many other food choices.