Suzi Hotel (Kunshan Baocheng Commercial Plaza)

I felt very depressed when I entered the room. It wasn't a bed 🛏️. This is not a hotel but a travel agency. The sound insulation is very poor, the room is very noisy, the price is not commensurate with the room, even parking is charged, and you have to swipe your card to get on the elevator. It's really bad. This is the worst hotel I've stayed in so far.

The takeaway food cannot be delivered and you have to go to the front desk to get it. The soundproofing is poor. The surroundings are covered like tiles and you can't sleep. The bed is very hard like a kang in the northeast. It's hard to open the door. The central air conditioner doesn't heat.

The room was clean and tidy. The location of the hotel is quite good, with places to eat, drink and have fun.

When I checked in in the morning, the front desk agreed to waive the room upgrade. When I returned to the hotel in the evening, the door of the room would not open. After asking at the front desk, I was asked to pay the room price difference to continue staying. They also said that I had placed an online order to extend my stay but did not tell the front desk. Oh my God, when I checked in in the morning, I told the girl on duty that I wanted to extend my stay, and that I would move back to the booked room type the next day. The person on duty in the evening said she didn't know. If you don't know, it shouldn't be the guest's problem. I told them everything I should have told them. It was the lack of training at the front desk, and there was no corresponding handover of work. They also kept asking guests to pay the price difference. (At the same time, I heard a guest in a room say that there were several cats in the room. What kind of new hotel is this?) I decisively canceled the extension order and called Ctrip customer service to complain. This Suzi Hotel is a hotel that makes people pay for trouble. If I could, I don't want to give it a penny. I'm super angry😡

Service: Very good, the room I booked was sold out, free replacement Sanitation: Very clean and tidy Environment: I like the view

Poor service attitude of front desk staff

A friend said he wanted to go play poker, so I booked this for him. I don't know how it will go, so I'll just go with it.

Clean and sanitary, the location is still easy to find. I forgot my wallet on the first day, but they recognized me the second time I went there. The service staff are very attentive

Facilities: Complete Sanitation: Good Environment: Clean