Holiday Inn Hotels in Kunshan

The hotel is located at a train station and that’s convenient for some, but the sound isolation is not great. The sound of the trains goes through the windows and can keep you awake.

The first-line lake view can be enjoyed while lying on the bed. The room is large enough to play badminton. You can also move the small table to the balcony to relax and have a good time. It would be even more perfect if there was a chaise longue on the balcony. The hotel has a lot of activities. It is suitable for relaxing with the elderly and children.

We booked 4 rooms with our colleagues and children. During the 2-day stay, the hotel staff treated us with courtesy. In particular, Huang Ziyang and Zheng Mengting at the front desk were very welcoming. Mr. Huang took the initiative to contact me the day before check-in and helped us upgrade to a suite so that the 4 children could play together. The room was clean and shared the swimming pool and breakfast with Hualuxe Hotel. The breakfast was good, especially the free breakfast for children under 12 years old, which was very humane. Everyone felt that it was cost-effective. I left my earrings and necklace when I left. Mr. Huang actively helped us find them. I am really grateful to them.

Experience at Crowne Plaza Kunshan: A Nearly Perfect Stay, Marred by a Strand of Hair I was initially looking forward to a perfect weekend at the Crowne Plaza Kunshan. The hotel's environment, facilities, and services all met my expectations, but a small incident during breakfast slightly tarnished the experience. Pros: Prime Location:The hotel is situated in the heart of Kunshan Development Zone, offering convenient transportation and a variety of shopping and dining options nearby. Spacious and Comfortable Rooms:I stayed in a deluxe king room, which was spacious, modernly decorated, and equipped with comfortable bedding and complete amenities. - Warm and Attentive Service:From check-in to check-out, the hotel staff were always smiling and provided warm, attentive service, making me feel at home. - Diverse Breakfast Options:** The hotel offers a wide variety of breakfast options, including both Chinese and Western dishes, all of which were tasty. Cons: Breakfast Service Needs Improvement:During breakfast, I found a strand of hair in my soy milk, which made me very uncomfortable. I immediately reported the issue to the restaurant staff, but unfortunately, the chef did not respond or offer to replace the soy milk or provide any other compensation. This handling of the situation left me very disappointed and affected my dining experience. Summary: Overall, the Crowne Plaza Kunshan is a good hotel with commendable environment, facilities, and services. However, the breakfast service needs improvement. I hope the hotel can pay more attention to guest feedback and promptly enhance service quality. **Rating: **Environment:5/5 **Facilities:5/5 **Service:4/5 **Dining:3.5/5 **Overall Rating:4.5/5 Suggestions: The hotel should strengthen hygiene management in the breakfast restaurant to ensure food safety. Restaurant staff should receive more training on service awareness to promptly address guest complaints and suggestions. The hotel could also establish a more comprehensive guest feedback mechanism to continuously collect and address guest opinions, thereby improving service quality. I hope the Crowne Plaza Kunshan continues to improve and provides an even more perfect stay for its guests.