Sheraton Kunming

The five-star hotel's facilities and hygiene are beyond words, and the warm and thoughtful service attitude is worthy of praise👏! Although it is located in a remote development zone, there is a shopping center downstairs with many shopping and dining facilities. Not far away is Laodian Village, a great restaurant. In addition, it only takes 25 minutes to drive to Haigeng Park in Dianchi Lake, which is not very far. There is also a parking lot for self-driving people.

As a hotel under Marriott, this Sheraton Hotel in Kunming made me feel very unhappy! First: When checking in, the process was not smooth, the attitude of the front desk was very indifferent, and I told the check-out time to be 14:00, but the room card could not be swiped in at 12:00 on the day of check-out! In addition, I told the front desk to apply for two room cards, and asked a lot of questions, which was very unpleasant! Secondly, the hygiene problem: I pressed the immediate cleaning every day, not only no one cared, but I also needed to call the center to call someone to clean, and the cleaning was not clean! The garbage was not collected! (It was not takeout, but the food was delivered from their hotel)! What made me most angry was that my car was hit by someone while it was parked in their hotel, and I didn’t know who hit it. When I asked their hotel to deal with it, the hotel told me that the camera in that place could not see clearly, and asked me to call the police to deal with it myself! After I negotiated many times, they gave me a random phone number and asked me to call someone else myself. After contacting, I found that the person was not the one who hit my car. Later, the hotel began to shirk responsibility and asked me to call the police to deal with it. After I called the police, the police told me that they could not deal with it and asked me to find the hotel! ! ! ! This is really too much! I have complained to Marriott headquarters! I hope this hotel can protect the rights of consumers! It was a really disappointing stay! ! ! ! ! Please consider more when choosing this hotel, so as not to be as upset as I was!