earlyspring
August 4, 2022
This stay was the worst experience I've had in nearly 20 years. After booking a hotel on Ctrip, I found that the room had a serious odor, the air conditioner was broken, and there was a large pool of unknown oily liquid on the air conditioner panel, so I went to the front desk to report the problem and asked for a room change. I called the front desk number on the room card, but it was suspended due to arrears? Then I went directly to the front desk to coordinate with the waiter, and was told that we had booked a non-air-conditioned room and had been informed when we checked in. So we immediately looked through the Ctrip order and found that it was clearly an air-conditioned room. When we asked the companions, we didn't hear that we were told to change to a non-air-conditioned room. After showing the booking record to the front desk, the front desk took a long time to change it. And blamed us, saying that we should go to the front desk to solve the problem as soon as possible. ***Isn't it the first time to go downstairs to solve the problem when the phone can't get through? Bad review!
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