Days Inn Wyndham Yunxiao (Kunming South High-speed Railway Station)

The most disappointing hotel I have ever stayed in. During the May Day holiday, I took my wife and children out for a walk and specially chose a parent-child room, which claimed to have children's slippers, children's toilet seats, warm blue quilt covers, and children's dolls and toys on the sheets. I checked in at about 11 o'clock in the evening on May 4th. When I checked in, the front desk may have found that they had a problem with the room arrangement. The three waiters discussed it and said that they would give them the room of XXX. At first, we definitely didn't know about it, so we checked in. After entering, we found that there were two beds of different sizes. Later, we slowly found that there was nothing related to the parent-child room, no toilet seat, no blue quilt cover, no children's decoration, and no slippers. The child had stayed in a parent-child room with a tent in Sanya before (do all parent-child rooms have tents? I am a country bumpkin, don't laugh at me). I was looking forward to the tent here, but I cried in grievance. It took a long time to comfort him before he calmed down. I was unfamiliar with the place and it was late. I thought that if I complained directly, the hotel might retaliate (later Ctrip said that their hotels were all formal, but I felt that the solution was very embarrassing). It was late and there might not be a taxi. There might not be rooms in other places during the May Day holiday. I thought that tents and other things were still tolerable, so I asked the hotel to provide a pair of slippers for the children. I had to take a shower. Besides, there were blue slippers for children in the promotional pictures. After calling, the front desk staff said that a burly female waiter had brought a pair of slippers. I couldn't help but take a "beautiful photo" of the shoes and turned on the flash to cover up the many shortcomings of the weathered slippers. She said there were no disposable slippers, only used ones (afterwards she said she had washed them specially). It was late, and I thought about continuing the journey the next day, so I suppressed my anger, packed up and went to sleep. The next day, I was woken up by the sun because the curtains were not closed tightly. I thought it was too aggrieved. After thinking about it, I contacted Ctrip to complain. I contacted from 9:30 to 10:30. The platform said that it would arrange a hotel manager to come and give me a reply at the latest by 11 o'clock. A little after half past ten, a person in charge of the hotel mentioned by the Ctrip platform (claiming to be a waiter) came to the room and spoke. There was a strong smell of cigarettes, indicating that he had just finished smoking. I directly said that he should come in after a while after smoking. The person in charge? The waiter said embarrassedly that he would pay attention next time. He admitted that there were no parent-child facilities in the room, saying that this room had two beds and belonged to the parent-child room type, but there were no related facilities. He admitted that it was their shortcomings, and acknowledged that the curtains were not strictly blacked out, the switches were not easy to use, and even there were safety risks. He said that he must give me a satisfactory solution before I check out. I went down to check out at around eleven o'clock. The so-called person in charge? The waiter said that he was still asking the leader for instructions and asked me to continue waiting. I waited for about half an hour, but still did not wait for the leader's reply. I contacted Ctrip customer service, and Ctrip said that it needed to give priority to the hotel's solution. Because I had to continue the journey, the Ctrip platform customer service said that they could follow up and asked me not to wait at the hotel. At about 1 p.m., the Ctrip platform contacted me for the first time and replied that the hotel refused to have any solution (is this what Ctrip said about regular hotels?), and also accused me of saying that I should tell the hotel as soon as I saw that the room type did not meet the requirements (I am not a professional, how could I see that it did not meet the requirements at first glance? By the time I felt that it did not meet the requirements, it was very late, and the bed was messed up in many places. I couldn't believe that such a so-called regular hotel would let me leave easily). The platform customer service said generously that after the customer service struggled, they were ready to refund me 20% of the room fee (the room rate I booked was about 460 yuan), and planned to refund me 90 yuan as compensation. I directly replied that I did not agree, and then the customer service said that she would ask the leader for instructions. Later, the second call gave me a solution of 100 yuan compensation and a 100 yuan voucher? I was definitely not satisfied with this solution, but the customer service meant that there was no other compensation solution. I thought it was too tiring to toss and turn, so I had to accept it after expressing my dissatisfaction, but I just hoped that the hotel would be punished. The platform said that they would handle it internally. The above is the experience of staying in this hotel. I typed on my phone for a long time, and I just hope that others can avoid pitfalls. for reference only.

It’s not very good. It’s a Wyndham hotel, but the environment is not very good. The location is more convenient to the high-speed rail station. The environment is really not worthy of being called a Wyndham hotel.

The room is neat and clean, the environment is beautiful, and the wetland park is right in front of the hotel

Very beautiful hotel, quiet and beautiful environment. Looking out the window, there is a patch of reeds outside and flowers and plants nearby. Checking in to the hotel is quick and easy. The entire hotel is very clean with no odor at all. The rooms are tidy and the arrangements for parents and children are very considerate. It was also very quiet at night. Next time I have the opportunity to come to Kunming, I will choose here again.

Friendly front desk service, clean and hygienic, convenient parking, close to the park, fresh air. A good stay experience.