Home Inn Selected (jinmafang store, Nanping pedestrian street, Kunming)

The room is a little small, but the location is good. There is Joy City around, and there are all kinds of food. The bed is very comfortable. The front desk service is very good. They helped to receive the express delivery sent in advance. There is also a parking space at the door

I bought a family room at BTG Home Inn (Home Inn Hotel—Kunming Nanping Pedestrian Street Jinmafang Branch) on January 10, 2025. After arriving at the hotel to check in after 10 pm, I found that the small lock of the room door lock could not be used normally, so I called the front desk. No one answered the first call. After the second call, I asked to check and repair it or change the room. The front desk first told me that there was no room. After I emphasized the seriousness of the problem, the front desk called a security guard to the room to check. The security guard told me that it could not be handled and would feedback to the front desk. After a few minutes, there was no response, so I called the front desk again. The front desk responded, "I'm very busy now, wait a minute." In order to inform the accurate handling method, after emphasizing the inquiry again, the front desk called the manager to handle the matter, and learned that a large part of the hotel's door locks and small locks could not be used normally, which seriously endangered the safety of customers! Request for strict investigation and rectification!

The location is convenient, the environment is clean, the facilities are complete, the front desk staff is responsible, gentle and patient, the cleaning staff is responsible and thoughtful, all the staff are very good, the hotel can also help receive express delivery, great!