Xiatiandeshihouqiao
February 16, 2024
We went as a family and booked 5 rooms for 5 nights. The following are the opinions of myself and my family:
1. On the first night I checked in, I found that the foot of the bed was broken and the shampoo and shower gel were gone. I asked a so-called female manager to come and take a look. Her attitude was unreasonable and she was unable to communicate directly. In the end, she directly told us to refund the money and asked us to change it in the middle of the night. Speechless words from a hotel. I don’t know how the hotel conducts training.
2. There was a sudden power outage in one room in the middle of the night, and they actually asked us to wait for half an hour to see if the hotel room was repaired? I don’t know how hotel rooms are trained to deal with these problems, and I deeply doubt it.
Pros: A male manager, including the lady at the front desk, was very nice and provided us with free breakfast, thank you for that.
But it still needs to be said that if it is a chain hotel, the service or the language and expression to communicate with guests should be trained, right? We have worked in many chain hotels similar to this type, and this was really the first time. They asked us to refund our money in the middle of the night and go out to find a room! ! ! !
Original TextTranslation provided by Google