Guest User
December 23, 2024
Because of the good reviews, we chose this northernmost hotel in Okinawa, even though it was December, and arrived while enjoying a drive.
However, perhaps due to a system error, the reservation details made through Trip.com did not include use of the club lounge, and there was no valet service, so we had to go to and from a distant parking lot in the cold.
It had nothing to do with us as guests, but the front desk staff in charge seemed dissatisfied with the matter after checking, and the only thing they did was a businesslike exchange without any hospitality, which was lonely. Also, perhaps by coincidence, another person who was driving the guest cart back and forth in the rain was driving recklessly, and my husband and I exchanged glances.
(The cart staff are usually considerate and kind.)
As a result, the club lounge and the location, food and drinks at the morning meal that we used were wonderful, and although the entire facility is certainly old, it was a nice hotel that felt clean and polite in every way, so it was a shame.
The next day, we checked out in very warm, fine weather.
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