Mitsui Garden Hotel Kumamoto Reviews
Mitsui Garden Hotel Kumamoto
1-20 Koyaimamachi, Kumamoto City, JapanView Hotel Details
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Mitsui Garden Hotel Kumamoto Guest Reviews
4.3/5
Very Good
234 Reviews
Verified reviewsLocation4.3
Amenities4.1
Service4.4
Cleanliness4.4
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All Reviews(234)
Positive reviews(228)
Reviews with photos/video(55)
Awesome stay(22)
Great service(22)
Near shopping area(16)
Convenient for shopping(13)
Clean and tidy(10)
Delicious breakfast(9)
Great value for money(7)
Easy to get around(7)
Negative reviews(6)
Chang
Standard Double (Single Occupancy) - Non-Smoking
Stayed in Apr 2024
Solo travelers
3 Reviews
Very Good
Posted on Apr 25, 2024
服務人員親切
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.Thank you for your kind words regarding our staff. Your words are our greatest encouragement.We look forward to seeing you again. Mitsui Garden Hotel KumamotoFront Office Manager
Guest User
Standard Double (Single Occupancy) - Non-Smoking
Stayed in Apr 2024
Solo travelers
2 Reviews
Great
Posted on Apr 28, 2024
좋았습니다
오래되었으나 관리가 잘 되고있는 느낌
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Response from Property: We sincerely thank you for choosing our hotel on this occasion. We are truly delighted to receive your kind words of praise. Our staff members are dedicated to maintaining the rooms on a daily basis. We look forward to welcoming you again in the future.Mitsui Garden Hotel KumamotoHotel Manager
Xiaoyusaner
Standard Twin Room-Non smoking
Stayed in Apr 2024
Friends
22 Reviews
Outstanding
Posted on Apr 18, 2024
The room was just right, and two 24-inch suitcases could be spread out. The location was great, and it was convenient to AMU shopping mall and Kumamoto's commercial street, which was only a five-minute walk away. There was also a tram station around the hotel, which could reach Kumamoto's attractions and JR stations. The cleaning lady was also very cute. She put the Kumamon doll I bought into the quilt after cleaning the room!
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We would also like to thank you for taking your valuable time to post.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The words of compliments from you like this are our encouragement more than anything else. The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone. We will continue to strive to provide heartwarming hospitality so that our customers can enjoy a pleasant time at our hotel.Mitsui Garden Hotel KumamotoFront Manager
Guest User
Standard Double Room-Non-Smoking
Stayed in Apr 2024
Friends
13 Reviews
Outstanding
Posted on Apr 16, 2024
酒店大廳的熊本熊特別可愛，房間設施舒適温馨非常好的選擇。
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very happy to hear that you had a pleasant stay with us.We have Kumamon rooms decorated with Kumamon as well as the lobby.We hope you will consider staying in the Kumamon Room next time you stay with us.Please use our hotel again when you come to Kumamoto. We look forward to welcoming you back to our hotel in the future. Mitsui Garden Hotel Kumamoto Front Office Manager
Anonymous User
Standard Queen Room-Non smoking
Stayed in Apr 2024
Family
1 Reviews
Outstanding
Posted on Apr 9, 2024
The hotel room is clean, staff are very helpful and room size is reasonable.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very happy to hear that you had a pleasant stay with us.We will continue to strive to be a "memorable hotel" and to provide heartwarming hospitality to our guests.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Anonymous User
Kuma Twin Room-Non smoking
Stayed in Apr 2024
Family
9 Reviews
Outstanding
Posted on Apr 9, 2024
It was really great to stay during the cherry blossom season. The scenery was great and the children were so happy that they were in a daze.
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We have received many compliments and we are humbled by them. We are very pleased.We will continue to strive to be a "memorable hotel" and to provide heartwarming hospitality to our guests.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Guest User
Standard Queen Room-Non smoking
Stayed in Apr 2024
Family
13 Reviews
Amazing
Posted on Apr 8, 2024
定的種房間太小
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.Although it is difficult to improve the size of the guest rooms, we will consider the arrangement of furniture to ensure a comfortable stay. We will take your feedback into account when renovating our guest rooms next time.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Apple_wong
Standard Twin Room-Non smoking
Stayed in Apr 2024
Family
12 Reviews
Very Good
Posted on Apr 7, 2024
Stayed for a family of three. The room is big enough and great for bringing children. There is a parking lot.
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very happy to hear that you had a pleasant stay with us.All of our staff will continue to work hard to become a hotel that our customers choose.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
pmeddie
Standard Double (Single Occupancy) - Non-Smoking
Stayed in Apr 2024
Solo travelers
7 Reviews
Great
Posted on Apr 13, 2024
房間整潔，接待處員工有禮，酒店位置方便，行200米已到熊本車站最繁榮的街道及商場，將來會再次入住。
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We would also like to thank you for taking your valuable time to post. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The words of compliments from you like this are our encouragement more than anything else. We will continue to strive to provide heartwarming hospitality so that our customers can enjoy a pleasant time at our hotel. Please use our hotel again when you come to Kumamoto. We look forward to welcoming you back to our hotel in the future. Mitsui Garden Hotel Kumamoto Front Office Manager
Erica Lee
Standard Queen Room-Non smoking
Stayed in Mar 2024
Couples
3 Reviews
Outstanding
Posted on Apr 2, 2024
整體都好好，近上、下通
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Guest User
Kuma Twin Room-Non smoking
Stayed in Mar 2024
Family
7 Reviews
Outstanding
Posted on Apr 6, 2024
The room is large, opposite a large shopping mall, and there is a famous tonkatsu restaurant nearby, which is very cost-effective. The parking lot is free and the location is convenient. I will definitely stay here again if I have the chance.
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Guest User
Standard Double (Single Occupancy) - Non-Smoking
Stayed in Mar 2024
Solo travelers
6 Reviews
Outstanding
Posted on Apr 5, 2024
見上一條評論，總體很不錯，早飯尤其好。
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very happy to hear that you had a pleasant stay with us.We are very happy to hear that you were satisfied with our proud breakfast.All of our staff will continue to work hard to become a hotel that our customers choose.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Michael
Standard Queen Room-Non smoking
Stayed in Mar 2024
Couples
6 Reviews
Posted on Apr 2, 2024
The hotel is quite new and clean. The only downside is the room is very small and we have problems organising our 2 luggages. The hotel should have put some consideration during design stage to the room layout for guests with 2 medium luggages. Parking is chargeable at 1200 yen daily.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.Although it is difficult to improve the size of the guest rooms, we will consider the arrangement of furniture to ensure a comfortable stay. We will take your feedback into account when renovating our guest rooms next time.Our parking charge is 1,100yen for 1night.The parking charge is 1,100 yen until 11:00 am., so there will be an Extra charge after 11:00 am. Please understand.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Guest User
Moderate Twin Room with Sofa Bed - Non-Smoking
Stayed in Mar 2024
Family
8 Reviews
Great
Posted on Mar 28, 2024
房間size不小，櫃台人員很有耐心
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. The words of compliments from you like this are our encouragement more than anything else. We will continue to strive to provide heartwarming hospitality so that our customers can enjoy a pleasant time at our hotel. Mitsui Garden Hotel KumamotoManager
Yuchiwu
Kuma Twin Room-Non smoking
Stayed in Mar 2024
Family
3 Reviews
Outstanding
Posted on Mar 24, 2024
方便的好飯店
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.And we appreciate your precious comment. We hope you had enjoyed trip in Japan.The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone.We are very glad to read that you enjoyed our convenient location.If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager