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Imperial Suites Serviced Apartment
4/567 Reviews

Imperial Suites Serviced Apartment

Kuching|2.71km from Institut Pendidikan Guru Kampus Batu Lintang
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

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Top rated hotels in Kuching

Searching for hotels near Institut Pendidikan Guru Kampus Batu Lintang? Compare room rates and reviews to find your ideal stay.
Koptel Budget Hotel
3.4/562 Reviews
A beautiful room but could be further improved. It obviously looks incomplete to me. What is with the blind instead of curtains? Curtains will make the room more vibrant and elegant. How about installing carpet on the floor to make the room look more pleasing. Family room especially. Not all the guests likes to walk on tiles when in a room. Hot water is provided outside the room but I don't see any glasses, drink packets of tea/coffee. So I am wondering what is it for? However, I like the idea of ironing your clothes on Level 2 and drying your hair on Level 1 outside the room. Hunting for food was easy as there were many cafes/restaurants nearby but the weakness point is its a bit far from town.
1Acs Residence
4.4/52 Reviews
The location is a bit off and there is nothing to eat around. It's cheap and there is place to park.
Mega Inn
3.8/525 Reviews
Nearby the hotel, there’s food court, laundry and emart supermarket. It’s quite convenient and not too far from Vivacity mall, galacity etc which get car to there only need around 5 mins. Hotel provide free shuttle to and from Borneo Medical Centre. The bad side is that tv only have TV 1,2,3 which no mandarin channel at all. Besides, we only can get a card for room. The hot water for shower is not very good functioning, not warm / hot enough. Other than these, everything is good!
Regatta Suites
4.2/575 Reviews
We booked this hotel because of it's close proximity to the Sarawak General Hospital - a relative had a serious medical emergency, which meant alot of uncertainty and long waiting hours for us. Having a base at the Regatta Suites meant that we could be within walking distance to the hospital, but were still able to rest in comfort at the hotel while waiting for news from the hospital. The Regatta Suites is thoroughly and thoughtfully appointed - little things like the built in USB charging points made a huge difference for us indeed. The beds were big and comfortable with spotless fresh linen. The AC worked like a charm, even during the blazing hot afternoon. The staff were also very accommodating - they promptly and cheerfully brought up a set of fresh towels for us when we returned to our room after midnight. Even though we are from Kuching, we stayed for about 4 or 5 nights at the Regatta Suites, and it made a real difference to be able to be so close to the hospital during the critical moments. Thank you to all the staff for the comfortable stay! 🙏🏻
56 Hotel
4.3/5216 Reviews
I like this hotel, location good, nearby all foods, only 7 mins to airport, and is very quiet. Just don’t have tooth brush and toothpaste 🤣 and wifi keep disconnect but overall still satisfied with it. I will still come back next time
Zotel Hotel
3.7/517 Reviews
I choose this hotel as proposal place. My right decision to choose this hotel. Price very reasonable. This hotel very clean and quiet. It near to bar and dining place, there got a mini mart beside the hotel, very convenient. Car park provided. 24 hour front counter. if wanna have a breakfast around 8-9 am , I suggest ”Shan City” with delicious pan mee.

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