Pullman Kuching Reviews
Pullman Kuching
1A, Jalan Mathie, Kuching, Sarawak, 93100, MalaysiaView Hotel Details
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Pullman Kuching Guest Reviews
4.4/5
Very Good
554 review
Verified reviewsLocation4.6
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(554)
Positive reviews(530)
Reviews with photos/video(184)
Great location(98)
Delicious breakfast(37)
Loved the view(33)
Parking difficult(15)
Large bathroom(8)
Nice bathtub(7)
Luxurious(6)
Delicious buffet(5)
Negative reviews(24)
Lycorias Yan
Superior King Room
Stayed in thg 8, 2024
Couples
2 review
Posted on 8 thg 8, 2024
Anything just average, breakfast not worth the price, very simple options. I purchased over check in counter but unfortunately they missed my breakfast orders, let us stand over front of the restaurant 10 mins to check with the front counter staff.
Room quiet, clean is satisfied, Bathrooms have a separate rainshower and a spa bathtub. But the shower head sometimes don't have water come out, I think is because besides the room also using bathroom on the spot.
Response from Property: Dear Lycorias Yan, Many thanks for your rating on your recent patron to Pullman Kuching. We are sorry for the unpleasant experience you encountered during your stay and appreciate you taking the time to let us know. Please allow us to express our sincere apology on behalf of our team member. Your comment will enable us to look into and improve on our services. Thank you.Yours sincerely,Pullman Kuching
Xin
Superior Twin Room on Executive Floor
Stayed in thg 8, 2024
Business travelers
9 review
Great
Posted on 22 thg 8, 2024
The overall feeling is pretty good, relatively convenient, the environment is okay, and the attitude of the waiters is also okay.
Tiburones
Superior King Room
Stayed in thg 7, 2024
Solo travelers
3 review
Great
Posted on 16 thg 8, 2024
Hotel room: clean, spacious, comfortable bed (even came with yoga mat and 2 small weights in the wardrobe). Water pressure in the shower was superb, especially after a long day. Glass bottles for water instead of plastic bottles - definitely appreciated this.
Amenities: Unfortunately, while i was there, the gym was undergoing renovation/upgrades. However, they moved the equipment to one of the meeting rooms as a temporary gym, so that was okay. The swimming pool was nice.
Location: walking distance to many attractions and restaurants around the area.
Guest User
Superior Twin Room
Stayed in thg 7, 2024
Friends
6 review
Very Good
Posted on 15 thg 8, 2024
Good hotel service, room is very spacious, view is magnificent. Supermarket and DIY just down stairs, very convenient to buy things. 15 min walk to China town. It is a pleasant stay there, especially it is in promotional room rate.
Response from Property: Dear Guest User,Many thanks for your rating and positive feedback on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Berrysurprise
Executive King Room
Stayed in thg 7, 2024
Family
80 review
Outstanding
Posted on 29 thg 7, 2024
Awesome stay and taking a grab from KIA to Pullman Kuching is berry near and cost me 15 ringgit. Lounge offerings at executive lounge is berry good. Their swimming pool at level 2 is also great for swimming laps.
Response from Property: Dear Berrysurprise,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Guest User
Superior Twin Room
Stayed in thg 7, 2024
Couples
5 review
Great
Posted on 23 thg 7, 2024
Overall good stay but the floor is a bit slippery suspect is the floor detergent used. It’s a bit dangerous especially at bathroom area.
Response from Property: Dear Guest User,Thank you for taking the time to share your experience. We are delighted to learn that your overall stay was a pleasant one. However, your feedback on the slippery floor is duly noted and we sincerely apologise for any inconveniences caused. For future visits, please do not hesitate to approach our One Touch Service by dialing 0 to request for an anti-slip mat and/or additional bath mats. Once again, thank you for staying with us at Pullman Kuching. We hope to have the opportunity of welcoming you back in the near future. Warm regards,Pullman Kuching
T-sumi
Superior Twin Room
Stayed in thg 7, 2024
Friends
4 review
Amazing
Posted on 28 thg 7, 2024
Pullman Kuching is highly recommended for family and friends reunion or staycations because of its easy location in the waterfront and very convenient for easy living. The supermarket downstairs is called Goceli. It’s fully air-conditioned with lots of goods ( vegetables, dairy products, frozen goods, toiletries, snacks and bakery) for people to choose. The food haven(food court) has lots of varieties of choice of food from chicken rice , pizza to hotpot! One Mr. DIY is also found in Upper ground of the Hills shopping mall
Response from Property: Dear T-sumi, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Mr Traveller
Superior King Room
Stayed in thg 7, 2024
Couples
74 review
Outstanding
Posted on 22 thg 7, 2024
Nice hotel to stay with alot of wonderful places nearby. This hotel very comfortable.
Response from Property: Dear Mr Traveller,Thank you so much for your positive review! We're glad you enjoyed your stay with us and that we were able to provide you with a great experience. We appreciate your kind words and hope to see you again soon!Warm regards,Pullman Kuching
Chai29
Superior King Room
Stayed in thg 6, 2024
Couples
8 review
Posted on 11 thg 8, 2024
Hotel is well located near the River walk, however it is a quite dated although well maintained. The gym equipment is rusty and old. Pool is huge. We didn’t try breakfast so can’t comment on that. Staff are friendly and accommodating. A big negative is parking is not free. Every entry is RM5 plus overnight parking is RM10.
Response from Property: Dear Chai29,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. As much as we wish to provide free parking for all of our guests, however the parking facilities belong to The Hills management and not hotel's property. We understand our guest would prefer to have free parking hence we continue to explore every opportunity we have to improve on this.Right now we do acknowledge our hotel is aging and some equipment and room amenities are not in their best condition. Our team has been working hard to improve this condition in order to provide a much comfortable stay for our guests. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you. Yours sincerely, Pullman Kuching
Eric ET
Superior King Room
Stayed in thg 6, 2024
Business travelers
15 review
Amazing
Posted on 14 thg 6, 2024
Stay with the hotel for 4days3nights, their bed is very comfortable for me, after a long day outside, really glad that can rest well when back to the hotel
Response from Property: Dear Eric ET,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Raymond TCY
Superior King Room
Stayed in thg 6, 2024
Solo travelers
76 review
Outstanding
Posted on 5 thg 6, 2024
The hotel lobby is nice, and the helpful had gone through the check in fast. I had been given to a room at the far end, which the Wifi connection is not so good. Staff did not do their cleanup on the next day when i was out for lunch, so water and coffee were not replenished. The room is big, air con is cold, water pressure is also good.
Response from Property: Dear Raymond TCY, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us. However, your feedback on the aspects of your WiFi connection and make up room services is duly noted. We sincerely apologise for the shortfall in our services and the inconveniences that we have caused. Rest assured that your feedback will be shared with the respective teams for further improvement.Once again, thank you for staying with us at Pullman Kuching. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Aidil.A
Superior Twin Room
Stayed in thg 6, 2024
Family
2 review
Posted on 5 thg 6, 2024
The room was very clean and the toilet was quite spacious. Breakfast was good, and the location is conveniently close to the waterfront for sightseeing, just a short walk away. However, the hot water in the shower was not warm enough.
Response from Property: Dear Aidil.A, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. However, your feedback on the shower temperature is duly noted and we sincerely apologise for the inconveniences caused. Your feedback will be shared with the team for their further investigation.Once again, thank you for staying with us at Pullman Kuching. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Guest User
Superior Twin Room
Stayed in thg 7, 2024
Family
18 review
Outstanding
Posted on 29 thg 7, 2024
Swimming pool got jazzcuqi, total got 3pools,nice pool n clean.
6/7
Response from Property: Dear Guest User,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Guest User
Deluxe King Room
Stayed in thg 5, 2024
Solo travelers
3 review
Outstanding
Posted on 11 thg 6, 2024
The room is big and able to view Sarawak river. It's location is away from the main hustle bustle of the road along the riverfront.
Response from Property: Dear Guest User, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching
androidapps
Deluxe King Room
Stayed in thg 3, 2024
Business travelers
84 review
Outstanding
Posted on 20 thg 3, 2024
Liked this hotel as a Business traveller
Enjoyed peaceful sleep
No disturbance
Service were good, Staff are respectful and helping lot.
6/20
Response from Property: Dear androidapps, Thank you for choosing our hotel for your business trip. We're thrilled to hear that you enjoyed a peaceful stay and found our service satisfactory. We appreciate your kind words about our respectful and helpful staff. However, please be informed that your uploaded photos might have been inaccurate which may mislead other patrons. Appreciate if they could be amended to reflect our hotel accurately. We hope to welcome you back soon for another comfortable stay.Warm regards,Pullman Kuching