Hotels Near 328 Gallery Sdn. Bhd. in Kuching

The hotel is very clean which I appreciate. The bed is also comfortable. However, I can see some black stains on the bed sheets, hidden from view. The room is a triple room, marketed as one queen size bed and 1 single bed. However, the ”queen size” bed is more of a double bed instead of queen size. In addition, I can see the ceiling, especially around aircon ducts inside and outside hotel room, is starting to mold badly. Management should do something about this. Breakfast is very poor with similar offering on a daily basis. Mostly carbs without much real protein or vegetables. Response to service request was also slow. After checking in, I called housekeeping to complain about the safety box. After 30 mins, I called again and the person who answered seems clueless. Only after another 60 mins did I receive their response. I think waiting 90 mins is unacceptable!

It is located close to business centre where you can conveniently reach entertainment, shopping mall, tourist spot and restaurants. As expected from the budget hotel, the cleanliness and maintenance of wear and tear would be visible but bearable. The water pressure and heater worked satisfactorily. Would recommend to travellers who only use the hotel for night sleep.

Hotel is around 2.5km to waterfront, a bit far but a lot of bars and eateries along the way. Breakfast was good in terms of taste but only consisted of asian food mostly, not much variety. Parking is available but not free as it requires parking coupon. Room was okay in sizes and amenities. However, there was broken flooring and no storage/rack in the shower room which makes it difficult to put toiletries for showering. The tv was also small for the distance between the bed and tv. Towels were old and please replace it. Otherwise, the wins for this hotel were parking, breakfast availability and competitive price. Overall stay experience was 6/10.

Dirty toilet. The mattress is very hard and noisy. A few receptionists are not customer friendly

Kingwood is the first hotel I stayed in Kuching. I had a good experience in the Kingwood Sibu branch, but here in Kuching it is much smaller, almost like an inn-type lodging. This hotel is basic and sufficient for the average traveller. Just remember to bring your own toothbrush and toothpaste as the hotel doesn't provide any! I have stayed on the First Floor during both visits, same level as the swimming pool. Do note the pool is quite small. The cafe is spacious and comfortable. Breakfast consist of either ala-carte (nasi lemak, fried noodles, porridge, western) or buffet depending on the occupancy rate. My favorite is the fish porridge. So fresh and hot!

So far so good. Parking area good, service OK. Hotel at strategic location. Not far from shopping mall, airport, Kuching city centre. Easy to find food shops. Security check good. Especially for guest room. Only guest that has card can access to the room from the hotel lobby. Good for guest privacy. Colour for the room not suit, to bright.

I had a school reunion dinner on 14/9/2019 and it happened that the venue was chosen as to mark our memories of the building history of an ”Roxy cinema” to Roxy hotel and our school which was and still is just opposite the hotel. We used to see movies at the cinema after our Friday classes ended at 12.30pm. The food serves and during the dinner was perfect and affordable The room is clean, bed is comfortable except the layout of the coffee/tea , writing table need to rearrange for better spacing , the hanging of clothes and hangers are not suitable because it looks ugly too with our naked eyes. There is so much more to do on deco to make it a better place to stay. Would like the management to just pay a little bit of services to make guests happy like welcome drinks. The dinning at Cha Cha Restaurant at Level 7, need alot of improvement especially the buffet breakfast - there should be a bit variety of food eg fried noodles, fried rice, a mixture of salad, mixture of 2 fruits cakes/ buns . The waiter and waitress are excellent - tip top service to clear the tables

During check in it coincided with a big group. Nobody manages the queue and my ageing parents had to wait for everyone else to check in first before our turn. The receptionist did not specify the floor where my parents, only found out later they put us at different floors, and refused to change room to the same floor for us. We're staying for 4 nights. Staff attitude is bad. Had to validate room keys everyday (receptionist never told us) and the key can only access to the room floor so created a lot of inconvenience to us. Not to mention the lift broke down on the first day with someone trapped inside and the hotel staff didn't seem to have any sense or urgency to resolve the issue. Terrible hotel with terrible front desk. I will not recommend anyone to stay here.

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

This hotel is comfort because it cleans, fast service and nearby the mini mart. Just in case you need something, it’s easy to find. More over this hotel also located in the middle of the town so easy to go to Mall or whatever.