Guest User
January 2, 2024
beautiful private beach and great facilities for my 5 days stay. nice spread of breakfast buffet. spacious pool for kids
something for improvement with the customer service, i did asked to change the room facing the pool on the ground floor. I even offered to pay extra since i am travelling alone and feel more secure to be in the room nearer to the lobby. I understand that the resort might have higher occupancy during school holiday hence the the offer to add on the room price was made. However, i was informed those room are connecting rooms and only those that booked 2 rooms will be placed there.
I do checked during my stay, it was not true and most room there were empty. i do not know why it is so hard for them to fulfill my request because i made a clear point to add on the price (if needed) when requested.