100 Reviews
Ascott Kuala Lumpur
Kuala Lumpur City Centre Kuala Lumpur|0.08km from Uroot Spa Marc Residences KLCC Suites
Location is excellent, with major malls and landmarks like Petronas Twin Towers, KLCC, Pavilion Mall with easy reach by foot.
Service is excellent - staff arranged a super late checkout after being told that our flight out is in the late evening - a nice gesture that is much appreciated, especially junior and seniors travelling together.
Room is spacious and nicely furnished, though comes with some wear and tear that is normal for a hotel this age. Bathroom is huge and comes with bathtubs, toiletries smells great, too!
Rooms for improvement are ensuring that the appliances are in working order - our microwave was not functioning well during our stay, which my family ended up eating cold meals and kid with cold milk.
There also wasn’t extra trash bags in the kitchen, not enough tissue in the living and dining room. We have to keep bringing the tissue in and out from the bathrooms every time times during meal times. Though i am sure that could be easily resolved by a simple call to the service desk, these are actually daily necessities for any service apartment, a ‘home’ that could be a short term to long term accommodation for a families, business guests etc. The curtain track installation in the bedrooms are also not well thought out. The block-out curtains couldn’t overlapped, leaving a gap for lights to pass through. This may not be an issue to some but for guests whom are light sleepers and need to sleep in total darkness, it’s unpleasant to sleep in such environment.
Hope the facilities management can look into these details and continue to improve, it will definitely make the stay an even more pleasant one that it already is.
Very Good
2439 Reviews