Hotels near Suasana Sentral Loft - P6 Lobby | Condominium in Kuala Lumpur

Location is great as it is just across Nu Sentral Mall but you need to use a lift or escalator to go down not far from the Loaf or Family Mart. Finding your meals is easy too as there is an ABC food centre just next to the hotel and plenty of choices in the mall itself. As for transport, it’s a breeze as you can either take Grab, LRT or MRT to malls, & KLIA express to the airport etc.

The entire stay was filled with surprises! Upon check-in, I discovered that the faucet in the sink was leaking, which wasn't a major issue. However, after washing my hands, I found that the sink was completely clogged. The key issue arose when I reported it to the staff, who showed no signs of apology. They should have fixed it, because when I returned after going out, it wasn't as clogged. Yes, I stayed for 4 nights, and it did seem less clogged later on. But the surprises didn't end there. The room was equipped with a desk lamp, but when I tried to turn it on, I couldn't because, you know, their sockets were the British type, while the lamp had a European plug. This meant that the lamp they provided couldn't be plugged into their sockets. Oh, and during check-in, the receptionist asked if I had paid the tourist tax. I wasn't sure what that was, so I showed her my payment records. After checking, she said I should pay the tax, so I did as requested. However, later on, I checked my detailed payment records and found that I had already paid the tax during the reservation. I don't know if it was an issue with the hotel or with Trip.com, but I was charged twice. Later, Trip.com's customer service helped me process the refund, and I appreciate their efforts. Finally, I want to say that this hotel has a high rating. I don't know if it's due to lack of competition in Kuala Lumpur's hotel industry or something else, but overall, I feel like this hotel doesn't quite live up to the standards of being a Marriott-branded hotel. Overall, it was a weird experience

We stayed for 1*night before taking a domestic flight. It is located next to the station and shopping complex. Locatiowise nothing to complain about. However, cleanliness was very poor. I was allocated on the 13th floor, and when we switched on the light found more than 5*cockroaches. Furthermore, the door locking system was broken so could not lock it. A receptionist reallocated us to the 15th floor and we found 2*cockroaches when we enter to room. We slept with room light on all night long. I serioslyly recommend to look for other place. There were a few accommodations along the street in the same area. Really, you better choose different place... ＞.＜

Everything about the location, furniture, etc. is good. I just found that the toilet was not cleaned when I arrived. This is a serious problem. The landlord is very enthusiastic, but it is very important to ensure hygiene.

The room and staff were excellent! Spacious and very well equipped. Bed is very comfortable. Location is fantastic, near NU Sentral Mall. Only drawback is the buffet breakfast which can be further improved in the taste and variety.

We love this hotel not only the lication but also their service and facilities as well. We have a very comfortable stay with lovely breakfast spread. Just a 2-min walk away from the famous China and the MRT station. Very convenient to yravel to other place via MRT and of course Grab. The gym has essential work out tools though not many but good enough for a short workout. All are good except the bed is a little too soft and both my friend and I found there isn't good support for our spine actually.... something that 4 points by Sheraton needs to take note of....

Great place close to KL Sentral station, we only needed it for a one night stop on our train journey so it was very convenient, but it could also be a nice place to visit the city from. The room was very comfortable and had a little kitchenette area.

Very good location, right next to KL Sentral and also 7-11’s and other shops and restaurants. Wi-Fi works ok in the rooms but not amazingly. Beds are clean and comfortable. Shower and toilet area could be a little bit cleaner but nothing to complain about. You are provided with towels but recommend you bring your own shampoo and shower gel. Staff are very friendly and check in process is easy. All in all I would stay here again.

We've stayed here many times, especially over Xmas. In fact, we would have been one of the earliest guests when it first opened. The location is great esp with KL Sentral mrt within walking distance. The staff are friendly and helpful. We had a hiccup after checking in, 2x single beds instead of a double, but it was quickly fixed. Our only criticism is the rooms need to be given an uplift, showing their age. We will be back again.

On the 28 Jan night i came back from a wedding dinner approximately 2300hrs and unable to enter to my room to do the scan card issues, i came down to the main desk and nobody was around.. i waited more then 20mins for someone to attend to me..There were few other people waiting for the same reason. i try to call the hotel number and nobody were around to answer it too, but its stated 24 hours deskhelp!!! Its was a very unprofessional attitude of staff, because no sorry were asked and when i highlighted the issues the way she answer that only 1 staff was on night duty. Management pls address this issues..