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Aloft Kuala Lumpur Sentral
4.6/51029 Reviews

Aloft Kuala Lumpur Sentral

KL Sentral Kuala Lumpur|0.99km from Malaysian Nature Society

Latest booking 22 hrs ago

The entire stay was filled with surprises! Upon check-in, I discovered that the faucet in the sink was leaking, which wasn't a major issue. However, after washing my hands, I found that the sink was completely clogged. The key issue arose when I reported it to the staff, who showed no signs of apology. They should have fixed it, because when I returned after going out, it wasn't as clogged. Yes, I stayed for 4 nights, and it did seem less clogged later on. But the surprises didn't end there. The room was equipped with a desk lamp, but when I tried to turn it on, I couldn't because, you know, their sockets were the British type, while the lamp had a European plug. This meant that the lamp they provided couldn't be plugged into their sockets. Oh, and during check-in, the receptionist asked if I had paid the tourist tax. I wasn't sure what that was, so I showed her my payment records. After checking, she said I should pay the tax, so I did as requested. However, later on, I checked my detailed payment records and found that I had already paid the tax during the reservation. I don't know if it was an issue with the hotel or with Trip.com, but I was charged twice. Later, Trip.com's customer service helped me process the refund, and I appreciate their efforts. Finally, I want to say that this hotel has a high rating. I don't know if it's due to lack of competition in Kuala Lumpur's hotel industry or something else, but overall, I feel like this hotel doesn't quite live up to the standards of being a Marriott-branded hotel. Overall, it was a weird experience

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Top rated hotels in Kuala Lumpur

Searching for hotels near Malaysian Nature Society? Compare room rates and reviews to find your ideal stay.
City Central Hotel
4.2/5197 Reviews
KL Sentral
Its a small hotel/inn which is located right opposite Nu Sentral. 1-2 min walking distance from KL sentral Monorail Station. Got a very early check in at 11am, the receptionist is very friendly and helpful. Even-though its a small hotel/inn, but their services given is outstanding. If you are not a picky traveller, this will be one of the best choice. We booked a room with a queen size bed for 2 nights, the room is clean and with basic amenities and little fridge provided. But one thing is that we requested a window room but there is a window looking glass wall which is eventually not a window, can view outside and sunlight barely shines in. Other than that, all are good! There is one accident happen, i assume there is a miscommunication between the staff, they accidentally open our room door at 7am without knocking or calling, which shocked us. Luckily with the door lock hooked. The staff apologized genuinely until we ask him to leave. Other than that, overall our staying experience with this hotel is good!
Essy Hotel KL Sentral
4.3/5207 Reviews
KL Sentral
Friendly, helpfu and accommodating staff. Renovated premises. Room xlean but at first smelled a bit like cigarette smoke. Exhaust fan strong so this smell eventually disappeared. I think they, like many other hotels, have hard time with some types of clientele that smoke in rooms. Maybe install smoke detector. Anyway, toothbrush, soap, etc all provided and mini fridge also in the room. Good service and great location next to nu sentral and monorail station.
Hilton Kuala Lumpur
4.6/5558 Reviews
KL Sentral
We've stayed here many times, especially over Xmas. In fact, we would have been one of the earliest guests when it first opened. The location is great esp with KL Sentral mrt within walking distance. The staff are friendly and helpful. We had a hiccup after checking in, 2x single beds instead of a double, but it was quickly fixed. Our only criticism is the rooms need to be given an uplift, showing their age. We will be back again.
Le Méridien Kuala Lumpur
4.7/5332 Reviews
KL Sentral
The room was spacious and comfy. Service was great and we especially enjoyed the time in the lounge! Will come back here again!
The St. Regis Kuala Lumpur
4.3/595 Reviews
KL Sentral
A very nice hotel with spacious rooms and a very good atmosphere, location is a bit complicated when one want to walk around close the vicinity. The staff overall very attentive, helpful and friendly ! Food in general very good, choice of fruit at breakfast can be improved ! In some smaller fields one can see that cost optimization is a part of daily operations but this doesn’t change the overall verdict of 5 stars…
Aloft Kuala Lumpur Sentral
4.6/51029 Reviews
KL Sentral
The entire stay was filled with surprises! Upon check-in, I discovered that the faucet in the sink was leaking, which wasn't a major issue. However, after washing my hands, I found that the sink was completely clogged. The key issue arose when I reported it to the staff, who showed no signs of apology. They should have fixed it, because when I returned after going out, it wasn't as clogged. Yes, I stayed for 4 nights, and it did seem less clogged later on. But the surprises didn't end there. The room was equipped with a desk lamp, but when I tried to turn it on, I couldn't because, you know, their sockets were the British type, while the lamp had a European plug. This meant that the lamp they provided couldn't be plugged into their sockets. Oh, and during check-in, the receptionist asked if I had paid the tourist tax. I wasn't sure what that was, so I showed her my payment records. After checking, she said I should pay the tax, so I did as requested. However, later on, I checked my detailed payment records and found that I had already paid the tax during the reservation. I don't know if it was an issue with the hotel or with Trip.com, but I was charged twice. Later, Trip.com's customer service helped me process the refund, and I appreciate their efforts. Finally, I want to say that this hotel has a high rating. I don't know if it's due to lack of competition in Kuala Lumpur's hotel industry or something else, but overall, I feel like this hotel doesn't quite live up to the standards of being a Marriott-branded hotel. Overall, it was a weird experience

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