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"Everything liked. The view from the room is chic. Convenient location, everything is clean. Of the downsides there are few shops near, but it's small"

"Don't expect too much, the hotel is cheap so its what you get, the bed is old, the toilet is dirty, no slippers to use, the aircon is old but super cold like you cannot adjust, the concierge is in first floor which is weird. The place is near the Train and food stall is just around the corner. KKK supermart is near also, also have fruit seller on the side. Salon for men is also outside the hotel. The staff ask for 50ringit deposit then return when we check out. Petronas twin tower is near, Batu cave is 30mins by grab. I booked the room with window but they give the one without window, i don't complain because only 2 nights only so never mind."

"Our 3rd time here but this time we were disappointed with the check in process. We arrived a bit late, almost 10pm. There's no one at the reception 😕 we rang the bell, call the hotel but there's no answer. After 20 minutes, one guy came out of nowhere. Not even a single sorry, he gave us the key and the rest is history 😂 Other than that, this hotel will always be our favourite because near the eatery, also a walking distance to Titiwangsa station (MRT, star LRT and monorail)."

"I have been staying at this hotel a few times last few years. I come back this year and staying here again. I noticed that there are some changes has been made by their management.. buutttt pls don't expect much from them as this is not 4 or 5 stars hotel okayyy.. just fair enough for you to stay for a short period. If you want to iron your clothes, they had prepared the place for it at level 8."

"The staffs were very friendly, the location I picked this hotel was very near to the National Stadium Bukit Jalil for my Bruno Mars concert, although its 20mins plus by walking distance but I still prefer to get Grab car much easier and faster to get there Overall the hotel was comfortable to stay in for 3days 2nights for concert, room was okay the only thing is the TV is there but it's not working 🤣, water dispenser need to go to the receptionist counter to fill in and there is no chair for the dressing table 🤣 But yeah overall the service, friendly of staffs very satisfied, just that hope they will do some fixing about the TV, water dispenser and please have the stainless steel body judge kettle in each room, love to visit the hotel again for my next trip 🥰🥰🥰😘🤭🤭🤭🤭"

"Reception staff very nice and friendly! We stayed one night as we were taking the bus from TBS the next morning so location was convenient - many shops and restaurants nearby. 7-11 is also on the same block but not 24hrs for some reason, closes at 11pm. Room was comfy and clean, great for one night!"

"Unforgettable Service at Banyan Tree Kuala Lumpur I’ve stayed at several 5-star hotels before, but the service at Banyan Tree Kuala Lumpur really stands out. Right from the start, Farhana at reception made me feel genuinely welcomed. She was warm, professional, and so friendly—it felt like I was being greeted by someone who truly cared. Although I had a small issue with my room (which was resolved by someone else), Farhana’s kindness and the way she carried herself made the issue feel minor. Her presence and the great first impression she gave really set the tone for my entire stay. At the restaurant, Raynalin and Halim were equally amazing. They were attentive without being intrusive, always checking in at just the right time and offering thoughtful recommendations. I felt so well taken care of—like they really wanted me to enjoy my meal and have a peaceful experience. I also noticed how consistent and gracious they were with every guest, which says a lot about the service culture at this hotel. The people here are what make Banyan Tree KL truly special. Farhana, Raynalin, and Halim—thank you for making my stay so memorable. I’ll definitely be coming back."

"Unforgettable stay! The service at St Regis is impeccable, from check in, concierge, shuttle service to the Mall and KLIA station, breakfast and a special butler service! The butler served us drinks any time we wanted. We were served with fresh lemon slices, latte, cappuccino, one very kind butler named Robi, always came with a smile with nice surprises like pillow fragrance spray and chocolate after serving us drinks. XinYi the butler, Umar from reception and Kifri from concierge are all extremely warm characters! All in the room is flawless, super clean, beautiful view from full panel windows. The only downside is nothing much to watch on TV. The pool is bit small, the gym is great!"

"Our 2 day stay at W was fabulous! We book the Wonderful Room with 2 double bed. During checked in, reception is offering the upgrade to the KLCC tower view. Thank you so much for the extra arrangement. Location : KLCC is just 5mins walk, located at the main city area of KL. We found easy access to every where. Breakfast : Breakfast at FLOCK offering lots of variety and service staffs well trained. Pool and Bar : Small pool but with spectacular view. Food and drinks at the bar we found a little too fancy. But we enjoyed too."