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"Everything liked. The view from the room is chic. Convenient location, everything is clean. Of the downsides there are few shops near, but it's small"

"Terrible service attitude by the first receptionist. The room was not ready at my arrival (well after check in time) and he didn't explain what happened and how long I had to wait. He wasn't apologetic at all and even cared about the guest. I had to come back later and finally got the room. The second receptionist was way more professional. Great location close to Chow Kit monorail."

"Our 3rd time here but this time we were disappointed with the check in process. We arrived a bit late, almost 10pm. There's no one at the reception 😕 we rang the bell, call the hotel but there's no answer. After 20 minutes, one guy came out of nowhere. Not even a single sorry, he gave us the key and the rest is history 😂 Other than that, this hotel will always be our favourite because near the eatery, also a walking distance to Titiwangsa station (MRT, star LRT and monorail)."

"very strategic location, near to ICC Pudu, Berjaya Times square and lot of good food. Very nice to meet the men staff at morning which help my problem, cos the 2 women staff at night didn't help at all. Room is standard, maybe need improvement in maintenance wallpaper&bathroom."

"Good location for the national stadium, bus stop right outside and walking distance. Good selection of cafes and restaurants nearby. Reception staff were lovely and helpful. Room was tiny but clean and what you would expect for such a low price. Perfect bed for the night."

"Reception staff very nice and friendly! We stayed one night as we were taking the bus from TBS the next morning so location was convenient - many shops and restaurants nearby. 7-11 is also on the same block but not 24hrs for some reason, closes at 11pm. Room was comfy and clean, great for one night!"

"Unforgettable Service at Banyan Tree Kuala Lumpur I’ve stayed at several 5-star hotels before, but the service at Banyan Tree Kuala Lumpur really stands out. Right from the start, Farhana at reception made me feel genuinely welcomed. She was warm, professional, and so friendly—it felt like I was being greeted by someone who truly cared. Although I had a small issue with my room (which was resolved by someone else), Farhana’s kindness and the way she carried herself made the issue feel minor. Her presence and the great first impression she gave really set the tone for my entire stay. At the restaurant, Raynalin and Halim were equally amazing. They were attentive without being intrusive, always checking in at just the right time and offering thoughtful recommendations. I felt so well taken care of—like they really wanted me to enjoy my meal and have a peaceful experience. I also noticed how consistent and gracious they were with every guest, which says a lot about the service culture at this hotel. The people here are what make Banyan Tree KL truly special. Farhana, Raynalin, and Halim—thank you for making my stay so memorable. I’ll definitely be coming back."

"**A Luxurious Birthday Celebration at The St. Regis – An Unforgettable Experience** My recent stay at The St. Regis to celebrate my birthday was nothing short of extraordinary. From the moment I arrived, the staff orchestrated a seamless blend of opulence, personalized service, and thoughtful surprises that transformed a special occasion into a lifelong memory. **Arrival & Welcome:** The experience began with a warm, elegant check-in where the concierge immediately acknowledged my birthday celebration. A complimentary upgrade to a suite was offered, setting the tone for the indulgent stay. The lobby’s grand ambiance, with its crystal chandeliers and fresh floral arrangements, felt like stepping into a world of refined sophistication. **The Room:** Our suite was a masterpiece of luxury—spacious, impeccably designed, and adorned with a surprise birthday setup. A handwritten note from the manager, a decadent chocolate cake, accompanied by a bouquet of fresh roses. The attention to detail, from the plush bedding to the marble bathroom (complete with Remède toiletries), exuded comfort and class. **Birthday Touches:** The hotel’s butler service truly shined. Upon learning of the celebration, they arranged a private in-room dining experience with a customized menu, including a candlelit dessert presentation. Later, turndown service included rose petals and a soothing bath drawn with aromatic oils—a perfect prelude to the evening. Dining & Amenities: Dinner at the hotel’s signature restaurant was a culinary triumph. The staff surprised me with a tableside serenade and a bespoke dessert platter. Service Beyond Compare: What stood out most was the genuine care from every staff member. From the concierge securing last-minute theater tickets to the butler remembering my coffee preference each morning, their anticipatory service felt both magical and effortless. Final Thoughts: The St. Regis didn’t just host my birthday—it elevated it into a fairytale. For those seeking a celebration marked by luxury, attention to detail, and heartwarming hospitality, this iconic hotel is unparalleled. I left not just with souvenirs, but with cherished memories and a desire to return. Rating:★★★★★ (5/5) – A flawless celebration in every sense."

"Travellers from Indonesia. Stay : 5 Night ( Early Jan 2025 ) Room type : Cool corner king room. I couldn't sleep well, our room was on the 15th floor, above a pub like a discotheque. On New Year's Eve, we heard very loud music from night until morning 😭 The hotel seemed to have made a mistake in giving us this room, because we came as a family, but were given a room where we couldn't sleep well everynight. The room size is approximately 50m2. standard room size. if you are a family with lots of stuff like us, this hotel is not hotel for that. the room size should be OK, but the room design is a bit complicated, so the room becomes cramped. This hotel bed is comfortable and soft, suitable for young people. Room with amazing view : front is twin towers and pool side. And right side view is KL tower. Breakfast : buffet, various types of food, good taste. Perfect location for shopping. across from suria klcc mall , twin tower and aquaria. Left side : Nasi Kandar open 24 Hours. I wont back stay here if im back as family trip."