The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur Reviews
The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur
The Gardens, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, MalaysiaView Hotel Details
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The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur Guest Reviews
4.3/5
Very Good
323 review
Verified reviewsLocation4.5
Amenities4.1
Service4.2
Cleanliness4.2
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All Reviews(323)
Positive reviews(310)
Reviews with photos/video(86)
Convenient for shopping(41)
Large rooms(17)
Easy to get around(11)
Amenities lacking(9)
Tasty food(8)
Near mall(8)
Comfortable bed(7)
Perfect for families(6)
Negative reviews(13)
Yee Man
Deluxe Twin Room
Stayed in Dec 2023
Family
5 review
Posted on Dec 31, 2023
This hotel is terrible.
Our doorlock was not broken when we went out at the morning.
When we backed our hotel at night, our door was unlocked and a paper with words and drawing was inserted in the master switch.
We asked the hotel staff and the housekeeping boy, they replied our doorlocked was broken, so they found the maintenance staff came and fixed our doorlock, then they may forget to lock our door (but our doorlock was not broken at the morning). They said the drawing was no meaning and was not drawing to us.
Also, an alive cockrowch was appeared between the toilet and living room in the other morning.
Response from Property: Dear Guest, thank you for sharing your constructive feedback. Our sincere apologies on the shortfalls area that you had encountered during your stay with us. We had immediately review this with our team involved for improvement. Your Sincerely,The Management
Guest User
Deluxe Twin Room
Stayed in Dec 2023
Family
2 review
Posted on Jan 14, 2024
False advertising, Listed having movies, microwave, satellite TV, computer and smart locks but none of these were provided during stay. The air-conditioned and toilet seat were broken.
Was sick throughout my stay because of the dusty room and broken air-conditioning.
The room is old and dusty.
Hotel informed they will be closed for renovate soon.
However Manager Fukuraddin provided good customer service and feeling sorry forour experience.
6/7
Response from Property: Dear Guest. thank you for your constructive feedback, and we do apologies on the pointed area that were not meeting your expectation. We had took an immediate action to review and making the necessary changes and improvement.Thank you and best regardsThe Management
Guest User
Premier King Room
Stayed in Mar 2024
Solo travelers
2 review
Very Good
Posted on Mar 29, 2024
The location is wonderful, next to the mall
Response from Property: Dear Guest, thank you for your rating, and positive comments.Looking forward to welcoming you in the near future.Best regardsThe Management
MR Xx
Deluxe Twin Room
Stayed in Nov 2023
Couples
181 review
Great
Posted on Nov 7, 2023
room big and spacious….but abit outdated.car park is super confusing…and far walk to the hotel lobby..
Response from Property: Dear Guest,Thank you for sharing your feedback during your recent stay with us. We have taken note on your feedback on the car park arrangement. Do feel free to reach us if you need any further information.Best regardsThe Management
Dexter T T Tan
Deluxe Twin Room
Stayed in Apr 2024
Family
1 review
Posted on Apr 29, 2024
Stayed at Room #2623. The room had a musty smell from the carpets or curtains. The water pressure was low, the room phone was out of order & the toilet's phone wire was plugged out. Couldn't call housekeeping or FO for assistance. Corridor's public phone was also not functioning. Reported to FO upon check out but was not given any compensation but just a merely " Thanks for informing. We will get it fixed for the next guest". Are we not an important guest after we had a horrible experience?
Food quality for buffet breakfast has dropped tremendously compared to previous stay. Hotel is getting old and it's time for an upgrade or major renovation!
Response from Property: Dear Dexter, Thank you for bringing your recent experience to our attention. We apologize for the inconveniences you faced with the musty smell, low water pressure, and malfunctioning amenities in Room #2623. We are actively addressing these maintenance issues to ensure a better stay for all guests. Your feedback on the breakfast quality is also noted, and we are committed to improving in this area. We value your patronage and hope for the chance to provide you with a more satisfactory experience in the future. Best Regards, The Management
Sumesh
Deluxe King Room
Stayed in Apr 2024
Business travelers
27 review
Amazing
Posted on Apr 27, 2024
The hotel rooms are larger than most, the best thing I like is attached to many shopping malls. Good choice of food and shopping near by .. hotel staff are friendly
Response from Property: Dear Sumesh, We're delighted to hear that you enjoyed the spaciousness of our hotel rooms and the convenience of being attached to multiple shopping malls. Providing a wide array of dining and shopping options nearby is one of our priorities. It's wonderful to know that you found our staff friendly and accommodating. If there's anything else we can assist you with during your stay or if you have any special requests, please feel free to let us know. We look forward to welcoming you back for another enjoyable experience!Best Regards,The Management.
Altn
Deluxe Twin Room
Stayed in Oct 2023
Family
1 review
Outstanding
Posted on Oct 16, 2023
Well spread of breakfast choices daily and clean rooms. Connecting rooms were reserved as well upon request. Awesome service 5⭐️ rated cheers.
Response from Property: Dear Altn,We are thrilled to hear from you on your positive feedback during your recent stay with us. Looking forward to welcoming you back in our hotel in the near future.Best regardsThe Management
Guest User
Deluxe King Room
Stayed in Mar 2024
Family
2 review
Posted on Apr 2, 2024
Not a pleasant stayed due to First night after 11 pm the lift was out of services for around 15 minutes. Follow by Room with no aircon then a power cut off for a few minutes gotta to shower in the dark.
Then found no bath towels in the room. realised the phone wasn't
Three pin socket no working
Response from Property: Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we deliver the exceptional experience our guests expect and deserve.Regarding the lift outage and air conditioning issue, we understand the frustration and inconvenience this caused. Please rest assured that we have addressed these issues with our maintenance team to prevent recurrence in the future.We regret the power outage that resulted in you having to shower in the dark. This is certainly not the experience we aim to provide, and we are investigating the cause to implement measures to prevent similar occurrences.Additionally, we apologize for the oversight regarding the bath towels and the malfunctioning phone and socket in your room. Our housekeeping and maintenance teams have been notified to ensure that all amenities are stocked and in proper working order for our guests' comfort and convenience.We value your feedback and the opportunity to make things right. Please reach out to our guest relations team so we can further address your concerns and make amends for the inconveniences you experienced during your stay. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Best Regards, The Management.
Anonymous User
Deluxe King Room
Stayed in Mar 2024
Friends
3 review
Great
Posted on Mar 21, 2024
Convenient as linked to the shopping mall with lots of food options. Room was clean and of a good size. Buffet breakfast was abit underwhelming - can be better with the display and replenishment of items.
Response from Property: Dear Guest, thank you for your rating and comments. Your constructive feedback on the buffet breakfast has been shred to our culinary team for review and improvement.Looking forward to welcoming you in the near future.Best regardsThe Management
Venus Ngan
Deluxe Twin Room
Stayed in Sep 2023
Family
1 review
Outstanding
Posted on Sep 25, 2023
Great stay over there. I love the environment and the staff’s service. They are awesome 👍
Response from Property: Dear Guest, Thank you for your rated us at 5, we sincerely appreciated your positive feedback in complementing our associates. We look forward to welcoming you in the near future.Thank you The Management
Trip trip user
Deluxe Room
Stayed in Sep 2023
Family
18 review
Outstanding
Posted on Sep 11, 2023
Attentive and helpful staff. Comfortable n convenient. Would be better if gym stays open longer beyond 8pm. Pool is dark in evening (no light) Price is a little on the high side though. Thank you.
Response from Property: Thank you for your comments, the team is happy to know that you enjoyed staying with us. It would be our pleasure to welcome you back again
Andrew Lim Wei Hong
Deluxe Twin Room
Stayed in Mar 2024
Business travelers
1 review
Great
Posted on Apr 11, 2024
A good location in mid valley with many shops and eateries. easy to travel around with grab.
Bed is good, clean, with bath tub.
Will go back again.
Response from Property: Dear Andrew, We're delighted to hear that you enjoyed our convenient location in Mid Valley, surrounded by shops and eateries. It's wonderful to know that you found our beds comfortable, and rooms clean, and appreciated the added amenity of a bathtub. We look forward to welcoming you back for another enjoyable stay in the future! Thank you for your kind words, and we can't wait to have you with us again! Best Regards, The Management
Aliza WH
Deluxe King Room
Stayed in Aug 2023
Family
3 review
Outstanding
Posted on Sep 19, 2023
Strategically located in Gardens Mall & Midvalley shopping mall, u’ll have everything u need around you. Just walk out of the hotel door and you’re in Gardens Mall. Cinema, high end shopping, F&B, entertainment are all within reach and u can even cross over to Midvalley Mall.
The room is comfortable and can fit in another single bed. Clean & cosy. Bed is good. Service was prompt and courteous. Breakfast buffet spread not premium but acceptable.
Won’t mind returning here for a shopping weekend retreat getaway!
Response from Property: Thank you for making us your preferred hotel in the city. We look forward to welcoming you back in the not-too-distant future.
Andrew Sim YS
Deluxe King Room
Stayed in Feb 2024
Business travelers
10 review
Great
Posted on Feb 24, 2024
It's still a hotel with very good location. Overall services are good. Just some of the facilities are quite old.
Response from Property: Dear Andrew Sim YS, Thank you for your rating and comments. We thank you for your compliments on overall good services and location. Your feedback on the facilities are well taken note, and our team will be reviewing our upgrading projects for improvement. Looking forward to welcoming you in the near future.Best regardsThe Management
Guest User
Deluxe King Room
Stayed in Mar 2024
Family
19 review
Outstanding
Posted on May 2, 2024
In Midvalley , city center, nice and clean hotel, breakfast awesome, nice to stay with family
Response from Property: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us in Midvalley. It's great to know that you found our hotel nice and clean, and that you appreciated our awesome breakfast. We strive to provide a welcoming environment for families, and we're delighted that you found it enjoyable. We hope to have the pleasure of welcoming you and your family back again soon!Best regards,The Management