To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.5
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All Reviews(207)
Positive reviews(203)
Reviews with photos/video(91)
Delicious breakfast(64)
Convenient location(21)
Loved the view(19)
Great swimming pool(19)
Small room size(18)
Great value for money(15)
Easy to get around(12)
Located downtown(7)
Negative reviews(4)
btinhkkkkkk
Bong Soo Superior Twin
Stayed in Mar 2024
Friends
2 review
4.0/5
Very Good
Posted on May 11, 2024
Average service and facilities. Good location near city center but the traffic was bad...would still recommend!
LindaaaR
Bong Soo Superior King
Stayed in Apr 2024
Solo travelers
11 review
4.5/5
Great
Posted on May 7, 2024
Good hotel for staying in KL
The hotel is near KLCC, you can visit the city
Guest User
Bong Soo Tiga (3single)
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Mar 24, 2024
Santa Grand is conveniently located near KL Tower and Petronas. So many hype coffee shops and restaurants near the place. Concierge was very helpful and accommodating. Will be back here when i come back to KL
Alee@60
Bong Soo Standard Queen
Stayed in May 2024
Friends
15 review
3.7/5
Posted on May 9, 2024
Great stay. Nice birthday weekend. Cool hotel.
Will come back!
Vervain
Bong Soo Standard Queen
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Good as usual! Definitely go again next round!
Jeff
Bong Soo Standard Queen
Stayed in Feb 2024
Couples
3 review
4.2/5
Very Good
Posted on Apr 8, 2024
Good place and class for hotel. Provided free buffet breakfast for hotel guests.
aleel27
Bong Soo Superior Queen
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
My first ever stay at Santa Grand Signature Hotel. Friendly staff, clean room, easy access to the location that i need to go to.
Will not be my last, more to go for my future stay there.
Anonymous User
Bong Soo Superior Queen
Stayed in Jan 2024
Couples
3 review
4.0/5
Very Good
Posted on Mar 1, 2024
Pros:
The hotel has a very good location, you can easily reach the Petronas towers by foot. The pool on the rooftop is also very nice and offers good views.
Cons:
Breakfast halls can't cope with the number of visitors. Most of the time it's hard to find a place. Such a mess in the breakfast area, it's always noisy. There is lack of some types of food, for example we had to "hunt" for fruit and omelette.
Overall is good, nice place to stay. However, the room is quite small and limited parking
Guest User
Bong Soo Superior Twin Combined
Stayed in Dec 2023
Solo travelers
3 review
4.5/5
Great
Posted on Dec 26, 2023
The staff really nice . The cleaning also nice . Even the toilet has no bad smell .
Amalyna
Bong Soo Superior Queen
Stayed in Nov 2023
Couples
2 review
3.7/5
Posted on Nov 27, 2023
The hotel is nice. Breakfast also good. Can choose many food to eat and i eat a lotš«£ but, there is some issue about parking. Its difficult to park here. You need to park along the river as the vallet parking are fullš¢ have to walk far from parking to the hotel.
Suha Ridzwan
Bong Soo Deluxe Queen
Stayed in Nov 2023
Couples
3 review
5.0/5
Outstanding
Posted on Nov 24, 2023
Great location, the hotel was super clean. The kl tower view from the room was amazing. Had a great stay in this hotel.