Vortex KLCC Apartments by soulasia

THIS IS A MAJOR SCAM. The rooms are dirty and the management is terrible. I booked for night time meaning i checkin after 12 midnight and checkout in the morning. And when i arrived, there is no reception. I called the hotel number and the staff that picked up was extremely rude and said, we dont have night time checkins. And told me to check in after 3 pm. While my checkout time is supposedly at 1 pm. Then when I explained my night booking to him, he said u dont understand. Just leave. I had to call him 3 times and then he came down, and asked for a rm200 security deposit while the room only costs rm 140 I took out the money from my wallet and told him to give me a receipt for it, and he said no receipt, the card im giving u to access the room costs rm 400 each (its a generic nfc card that costs rm 2 if u buy in bulk). I told him I am not interested in paying deposit if u dont give me a receipt and he asked me to get lost bloody fool. I asked for my initial hotel payment back and he said to contact my agent. When my agent contacted the property, they rejected the refund. Its an absolute scam

Nice hotel with facilities nearby. Always stay in this hotel during my business trips.

Location situated very near to common facilities places such as mosque, restraunts,supermarkets and laundry services

It's a nice and clean apartment with an affordable price but you need to pay separately for other amneties i.e the swimming pool and also need to pay for the parking lot.

Great location and walking distance to KLCC, check in and check out was smooth, 1 of the best service apartment at City center.

Overall it’s not a bad stay

Everything was good..nice and clean..but we cannot cook because electric stove cannot be use..overall was good

good service , friendly staff , will booking again next time !

Love the location, love the place .. Clean and neat but the only problem is the water heater, water as freezing