The Sky Suites KLCC Kuala Lumpur

Very Bad experience.. I booked 4 night .. upon arrival ard 8 plus pm immediately i face check in issue as they do not do self check in we have to meet the worker to collect our key . After key collected we walk in the wrong unit that why we found out both unit share the same password and we inform person in charge they insist next morning they will arrange to change my unit password so meaning i cannot go anyway after check in and my family havent had they dinner cos if any missing item they cannot bear any responsibility. Tower A Room A-53-3 & A-53-3A both unit door share same password. And to my horrible there are cockroach in bedroom wall and again i inform the person .. they immediately send people come up and spray pesticide the whole house the smell of this pesticide fill the unit i told the person how can this solve my problem i got kid travelling with me how am I and my family going to rest with these strong smell and isn't after spraying all cockroach going to run wherever 😡😡😡 So i got no choice but to check out and I feedback to trip.com end up i only get refund $160 cos hotel insist reject my refund as i already check in total I pay $274.15😭😭😭😭 So guy if you wan to book this Airbnb with them think triple .. security is never a joking matter when travelling oversea .

The photo shown and the room given is way apart. Cleanliness and condition of the place, i would say bad. Stay at your own risk. Btw low floor and block view, can see nothing.

I am writing to you to convey the terrible experience we had at this stay. It is a wretched place that you own with cockroach infestations all over. They have an absolutely ridiculous team of service providers who are least bothered by the state of the apartment. The bedding is soiled with God knows whose fluids on it, the flooring is stained and sticky and the walls are scrapped. Had I paid a meagre amount I would have understood the state of affairs of the room but you seem to be greedy about the lump sum money that customers pay you only to provide a deeply disturbing experience including sleeping with the bed bugs and dining with the cockroaches. As a host you seemed to be least concerned about the guests well-being and your state of living is highly questionable. A sum of 457 RM and a security deposit 200 RM is a complete waste of my expenses and the health costs of two elders and a kid are even further worse. I was travelling with a patient who only deteriorated in health upon staying at your accommodation. I demand you to not sit on your privileged **** while putting customers through a crisis and feeding on their money inst I'mead taking alms should do you more good for the poorly maintained and extremely negligent stay. Your bathrooms and room corners have mould infestations and they smell of phlegm! . Further your promises of a pool view is a total scam There are a couple of videos of cockroaches and bed bugs quite a lot of it it's totally infested .I am not able to add videos here . So pls dont waste ur money Housekeeping is very rude Infront the kids they use vulguar words upon asking if they can come and clean After so much of talking still they never bothered to come and clean worst place to go in.

Saya booking skysuites hotel ni untuk 2 malam.. tapi last minit di maklumkan hotel itu mengalami kerosakan dan tak boleh diduduki.. mereka carikan rumah yang lain di vortex suites bersebelahan sky suites.. tapi saya hanya boleh duduk satu malam sahaja sebab keadaan rumah di vortex tak memuaskan.. aircond tak sejuk, sinki tersumbat, tuala yang disediakan berbau busuk, rumah berhabuk, tepi toilet berlumut, sabun mandi yg disediakan di bilik mandi adalah sabun axion.. saya minta carikan rumah lain untuk malam yg kedua, tapi owner kata tak ada kosong.. dan dia janji nak refund untuk malam yg kedua sbb hotel skysuite ni masih tak boleh diduduki.. tapi sampai sekarang dia masih tak refund..

Terrible and irresponsible management. While I am ready for check-in, informed me that out of room even if I have fully paid.

ATTENTION!!! PLEASE DO NOT BOOK THIS SUITE! IT IS A SCAM. THEY WILL NOT CONFIRM YOUR BOOKING UNTIL YOUR CHECK-IN DAY AND TELL YOU THE HOTEL ROOM IS NOT AVAILABLE BECAUSE THERE IS SOME PROBLEM WITH WATER LEAKAGE. DESPITE MULTIPLE ATTEMPTS CONTACTING THIS HOTEL AND RAISING DISPUTES WITH TRIP.COM, I WAS NEVER REFUNDED AT ALL. AGAIN, DO NOT RISK BOOKING THIS EVEN IF THE PRICE IS LOW. EITHER YOU GET A BAD SERVICE OR YOU DONT GET A ROOM AT ALL!!!