Arte Mont Kiara Managed by Airhost

It's very bad, it's just garbage. After arriving at the hotel, I couldn't find the so-called front desk described on the Ctrip app. Then I called the front desk and no one answered. I contacted Ctrip, but Ctrip couldn't solve it. At this time, I wasted more than an hour. Please go to the hotel. The security guards helped to contact the front desk to solve the problem. It took a total of one and a half hours, and finally got it from the password cabinet next to it. After checking in, I went back to the room after eating and contacted the front desk to ask the wireless password. The front desk was hysterical and had a very bad attitude. I just wanted to ask how Ctrip audited the apartment with this kind of service attitude on the app, and Ctrip didn't have any description of the check-in procedure at all. After being yelled at by the front desk, I immediately decided to check out the next day, and booked another 6 nights next to it. The cleanliness in the room is very poor, there are blood stains on the sheets, hair, and yellow pillowcases, Ctrip's operation like this is really ****ed up,