Ceylonz Suites KLCC by Mana-Mana

Centrally located, the property provides convenient access to major attractions. Guests appreciate the cozy, spacious rooms with impressive views of Kuala Lumpur's landmarks and towers.

My nine-day stay at Ceylonz Suites KLCC by Mana-Mana, booked through Trip.com starting July 17, 2025, was the worst travel experience I’ve ever had, primarily due to Mana-Mana’s abysmal service and deceptive practices. While Trip.com’s platform is convenient, their delayed response exacerbated the issue. I strongly advise travelers to avoid this property and approach bookings with caution. Mana-Mana’s failures were glaring. The room provided was not the Deluxe Triple Studio I booked; it was smaller, with a filthy bathroom that was either barely cleaned or not cleaned at all. Their customer service was a disgrace—calls were ignored, put on endless hold, or abruptly disconnected. Mana-Mana’s denial of providing the wrong room, even after I escalated to the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDN), and their delay in approving a refund wasted four days of my vacation. Their unprofessionalism and apparent prioritization of other booking platforms (e.g., Travelocity) over Trip.com bookings is unacceptable and reeks of dishonesty. Just look at the pictures and know that is what Mana Mana will give wrongfully you as a Deluxe Triple Studio and it will not have the amenities or the size shown in the listing details on the website! Trip.com, while offering a solid booking platform, fell short in handling this issue efficiently. Their Room Guarantee policy promises a matching or better room, but it took four days of persistent follow-ups to acknowledge my complaint, as they relied on the unresponsive Mana-Mana to verify the issue. Their initial offer of Trip Coins was insufficient for the disruption caused. I had hoped for faster, more proactive service from Trip.com to resolve such a clear breach of their policy. Avoid Ceylonz Suites KLCC by Mana-Mana at all costs—its poor hygiene, non-existent service, and deceptive practices ruined my trip. Trip.com should improve partner oversight and response times to prevent such experiences. Check reviews on other platforms before booking and consider direct bookings to avoid similar nightmares!

The Hotel is in a very good location, walking distance from bukit ceylon to pudu and bukit bintang. Service was all friendly and competent. I will stay there again in the future.