EQ Kuala Lumpur Reviews

Response from Property: Dear Victor Tsao,Thank you for sharing your glowing review of your recent stay at EQ. We are thrilled to hear that you found our hotel to be an excellent establishment located conveniently in the city center, offering extraordinary and comfortable hospitality.Your appreciation for the wide-angle view and the special room setup with the bed at the center is heartening to hear. We are pleased to learn that you enjoyed this unique arrangement. It's wonderful to know that the spacious bathroom, swimming pool, and fitness rooms exceeded your expectations, making your stay a very pleasant one. Providing a comfortable and memorable experience for our guests is our top priority, and we are pleased that we were able to meet and exceed your expectations during your stay.Thank you once again for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Seow,Thank you so much for sharing your wonderful experience at EQ Kuala Lumpur. We are absolutely thrilled to hear that you had a very good stay and enjoyed our welcoming and efficient staff, spacious and clean rooms, and complimentary drinks. It's great to know that you found the buffet breakfast delicious with a wide variety of options. We truly appreciate your kind words and the time you took to share such positive feedback. Once again, thank you for choosing EQ Kuala Lumpur, and we sincerely hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Gerard WalkerGeneral Manager

Response from Property: Dear Lee,Thank you for your recent stay at EQ Kuala Lumpur. We're delighted to know that you had a wonderful experience and we appreciate the positive ratings. Our team takes pride in providing friendly and professional hospitality, and we are glad that you felt warmly welcomed from the moment you arrived. Once again, thank you for your glowing review. We look forward to welcoming you and your family back to EQ soon for another exceptional experience.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Jai_Travelog,Thank you immensely for your exceptional feedback! We're delighted to hear that you had a fantastic experience with us and that you found our hotel to be faultless. Your recommendation regarding family rooms with a Twin Tower view is duly noted, and we'll certainly take it into consideration for future enhancements. It brings us great joy to learn that you appreciated our great service, friendly staff, diverse selection of restaurants, and top-notch pool and gym facilities. We're thrilled that you found your room to be spotless, spacious, modern, and well-maintained.We're also pleased to hear that you enjoyed the complimentary mini-bar and that our team happily fulfilled your refill requests. Your kind words about our hotel being one of the best 5-star establishments in KL and its convenient proximity to various attractions are truly appreciated.Thank you for recommending EQ Kuala Lumpur, and we look forward to welcoming you back for another unforgettable stay.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Kingsley Cheu,Thank you for sharing your positive feedback on your recent stay at EQ and for expressing your intention to return! We are delighted to hear this and eagerly anticipate welcoming you back for another exceptional experience at our hotel. Your feedback is valuable to us, and we look forward to ensuring your next stay is just as wonderful. Thank you for choosing us!Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear guest,Thank you for choosing to stay with us at EQ and for sharing your feedback with us. We sincerely apologize for any disappointment caused by the view from your room not meeting your expectations. We value your feedback and encourage you to reach out to our team in advance for any room preferences in the future, allowing us to make necessary arrangements to enhance your stay. Additionally, we understand that the delayed check-in may have been inconvenient, especially after a long journey. Please accept our apologies for the wait, which was due to high occupancy during your stay. We're grateful for your patience and are pleased to hear that our team's gesture of a complimentary drink and late check-out helped alleviate any inconvenience.Your satisfaction is paramount to us, and we're delighted to know that you were still able to enjoy your overall experience with us. We look forward to the opportunity to welcome you back in the future and provide you with an even better experience. Should you need any further assistance or have additional feedback, please don't hesitate to contact us.Kind regards,Gerard WalkerGeneral Manager

Response from Property: Dear guest, Thank you very much for your kind words and for choosing our hotel for your stay in Kuala Lumpur. We're delighted to hear that you had a wonderful experience and that you found our hotel to be the best in KL with excellent service. It's always a pleasure to receive positive feedback. We're thrilled that many people chose to visit us during the New Year period, and that they had a pleasant experience.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Kuala Lumpur. Warm regards, Gerard Walker General Manager

Response from Property: Dear Irene,Thank you for choosing EQ and for taking the time to share your amazing experience with us. We are delighted to learn that you found our hotel to be posh, clean, and conveniently located near KLCC within walkable distance. It brings us immense joy to know that you found your room clean and spacious, and we hope the complimentary mini-bar added a special touch to your stay. We're thrilled to hear your positive remarks about our friendly and polite service staff. Moreover, we're honored to have been a part of the celebration for your family member's birthday by providing a slice of cake, making your stay a memorable one.Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back for more memorable experiences at EQ in the near future. Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Fahim,Our heartfelt congratulations on your recent marriage and thank you for choosing EQ for your honeymoon stay. We are genuinely sorry for the initial oversight, and please accept our sincere apologies. Your feedback is invaluable to us, and we deeply regret that we fell short of delivering the flawless experience you deserved. Please know that this is not reflective of our usual standards, and we have taken immediate steps to address and rectify the situation. It is saddened to hear that your honeymoon experience was affected, and we understand the importance of creating special memories during such a significant occasion. To express our apologies, we arranged the fruit plate, but we recognize that it may not fully compensate for the initial disappointment. Regarding the location, we understand that preferences vary, and while our central location provides easy access to various attractions, we appreciate your perspective on the bustling surroundings.Rest assured that we have taken your comments seriously, and I assure you that we are continuously working to enhance our services and address any areas of improvement. We genuinely value your feedback as it helps us strive for excellence.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide an improved experience in the future.Best regards,Gerard WalkerGeneral Manager

Response from Property: Dear Kevin,Thank you for your kind words and positive feedback following your stay at EQ. We're thrilled to hear that you had an excellent accommodation experience at our hotel. Providing top-notch luxury, service, and convenience to our guests is our utmost priority, and we're delighted that we could make your stay memorable. Recommendations from satisfied guests like you mean a lot to us. We look forward to welcoming you back for another exceptional stay in the future. If there's anything specific you loved about your visit or any suggestions you'd like to share, feel free to let us know. Thank you for choosing EQ.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Wanzeng,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed the location of our hotel and experienced the kindness of our dedicated team. At EQ, we strive to create a welcoming and comfortable environment for our guests, and it's heartening to know that our team's efforts have contributed to your positive experience.We truly value your patronage, and it would be our pleasure to welcome you back for another delightful stay at EQ Kuala Lumpur. If there's anything specific you'd like to share or if you have any preferences for your next visit, feel free to let us know.Warm regards, Gerard Walker General Manager

Response from Property: Dear guest,Thank you for your delightful review! We're thrilled to hear that you had a wonderful experience at EQ Kuala Lumpur and enjoyed the excellent service provided by our team. It's fantastic to know that you found the breakfast delicious and satisfying. Your positive feedback is truly appreciated, and it motivates us to continue delivering exceptional service to all our guests. If you have any specific highlights or suggestions you'd like to share, feel free to let us know.We look forward to welcoming you back to EQ for another enjoyable stay. Thank you for choosing us!Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear guest,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a wonderful stay at EQ and that our chef went above and beyond to take care of your baby's food needs. Ensuring a comfortable and enjoyable experience for all our guests, including our youngest ones, is incredibly important to us, and we're thrilled to hear that we exceeded your expectations in this regard.It's heartwarming to know that you found our hotel to be the most kid-friendly environment for your two-year-old baby. Your recommendation means the world to us, and we truly appreciate your kind words. Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for another memorable stay in the future.Warm regards,Gerard WalkerGeneral Manager